December 22, 2014, 10:16:11 am
Welcome, Guest. Please login or register.
Did you miss your activation email
News: Arturia's webmaster is glad to offer you these brand new forums ! Have fun using it and feel free to email any encountered problem at webmaster@arturia.com.

Arturia Forums



Author Topic: Bought V-Collection 3 but no Serial Number or Activation Code received  (Read 1456 times)

VolkerB

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
Hello
I bought the V-Collection 3 on the 19th March and have still received no emails with Activation codes or Serial numbers. I have emailed both sales and general support via the website but have received no reply there either.
I paid via Paypal and the money has been deducted. So I have paid money and received nothing. I can supply my order number if required.
Can someone please help me?
Thanks
Volker

Dav1d

  • Administrator
  • Hero Member
  • *****
  • Posts: 582
  • Karma: 27
I've PM you the email
 :)

russellc100

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
Same problem here - bought V-Collection 3 (on 23 March 2014) but no Serial Number or Activation Code received. Paid by Paypal. Called Arturia in France this morning spoke to someone who said I would have an email in 5 minutes - now 4 hours later and I've still received nothing. Have logged tech support request - no response. CAN SOMEONE HELP WITH THIS PLEASE!

Zerodivide1976

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
Same here bought it Saturday 22. Send an Email Yesterday to the support. No Response till now.

Thx

Jerome Arturia

  • Administrator
  • Full Member
  • *****
  • Posts: 155
  • Karma: 36
Hi Zerodivide1976,

I've PM you the mail.

Best,

Jerome

Zerodivide1976

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
I received it.

Thx

hhsoullover

  • Apprentice
  • *
  • Posts: 29
  • Karma: 2
    • Me at soundcloud
Same Problem here.
Bought on Saturday,
paid,
and received nothing.
Analog Laboratory, Reason 7, Cubase 4
Focusrite Scarlett 8i6, Akai MPK 49, Novation MiniNova

Zerodivide1976

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
 ::) I registered an Account and entered the Registration Code.
But i accidendtly clicked the Site away with the Authorisationcode.
and now i don't find any Way to get back to it.

Regards

Jerome Arturia

  • Administrator
  • Full Member
  • *****
  • Posts: 155
  • Karma: 36
Zerodivide1976, I PMed you your authorization code.

Best,

Jerôme

musictron

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Hi…. I'm new to the forum and I'm in the same situation. I placed my order via Paypal on saturday for the V Collection Steinberg promo and haven't received a email yet but the money has been deducted from paypal!

blue_wave

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
Re: Bought V-Collection 3 but no Serial Number or Activation Code received
« Reply #10 on: March 24, 2014, 05:31:16 pm »
Hello

Same problem here, Bought V-Collection 3 on Saturday paid by PayPal, yet not received any emails or activation details, also emailed support, again no response ???

Please Advise

Regards

basilio

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Re: Bought V-Collection 3 but no Serial Number or Activation Code received
« Reply #11 on: March 24, 2014, 05:45:21 pm »
Hello, I've got the same problem. I bought the V-Collection 3 on Friday 21, paid via PayPal but I'm still waiting for an email. I sent a message in the Contact section, but I haven't received any answer.
Can you help me, please?

Regards.

Jerome Arturia

  • Administrator
  • Full Member
  • *****
  • Posts: 155
  • Karma: 36
Re: Bought V-Collection 3 but no Serial Number or Activation Code received
« Reply #12 on: March 24, 2014, 05:58:12 pm »
Hi basilio/blue_wave/musictron,

I PMed you your download information.

Best,

Jerome

wombat64

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Re: Bought V-Collection 3 but no Serial Number or Activation Code received
« Reply #13 on: March 24, 2014, 07:44:37 pm »
Hello all,

same problem here.
I bought V-Collection 3 on Sat, 22nd, payed via PayPal but did not receive anything yet.  :'(

What can I do?
« Last Edit: March 24, 2014, 07:49:41 pm by wombat64 »

blue_wave

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
Re: Bought V-Collection 3 but no Serial Number or Activation Code received
« Reply #14 on: March 24, 2014, 09:36:51 pm »
All Received , Thank You  :)

 

Carbonate design by Bloc
SMF 2.0.8 | SMF © 2014, Simple Machines