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Author Topic: Bought the v-collection a week ago and never got the download-link  (Read 1128 times)

stg-music

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Bought the v-collection a week ago and never got the download-link
« on: September 29, 2012, 10:58:14 am »
Hello,

I bought the v-collection a week ago and never got the download-link.Paypal confirmed the payment immediately.
My 3 E-mails regarding this issue have never been answered either.

As I frequently buy software in downloadshops, I have to mention that I have never seen a difficulty like this.Every other website I know responds within a few minutes.

Dav1d

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Re: Bought the v-collection a week ago and never got the download-link
« Reply #1 on: October 02, 2012, 06:11:19 pm »
Hi,

If you receive any order Number, please send an email to: sales-inquiry@arturia.com

Tell me if you didn't find anything.

ronny@studioharmonie.ca

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Bought the v-collection and never got the download-link
« Reply #2 on: November 24, 2012, 04:53:31 pm »
hello I am experiencing the same thing, please send me the Activation code and download link!!!!! On your site it says "we send the download link and etc... within 2 HOURS, its been 2 days..... PLEASE HELP this is frustrating...

thodde

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Re: Bought the v-collection a week ago and never got the download-link
« Reply #3 on: January 13, 2013, 06:46:10 pm »
Same here. ??? ??? ???
- purchased V-coll. upgrade on 29th Dec 2012
nothing happened (except for the transfer of my money)
- wrote to you  on 5th Jan 2013 (ticket 121474)
nothing happened (except for an ever increasing frustration on my part)
- modified my email address on 13th Jan 2013 (ticket, see above, IS GONE!?!)

I have no idea what's going on. (except that some other users seem to have made similar highly upsetting experiences...see above)

Come on. PLEASE ?

thodde

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Re: Bought the v-collection a week ago and never got the download-link
« Reply #4 on: January 14, 2013, 02:16:55 pm »
Good news. Got both link and codes today.
Using the forum seems to have paid off.
Right now I'm enjoying my new SEM V... Finally.  :)

Hope you fixed the problem with the website's strange response behaviour.

Best wishes

Walablat

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Re: Bought the v-collection a week ago and never got the download-link
« Reply #5 on: February 20, 2013, 01:38:04 am »
Same problem. I bought the mini-v software and never got an activation email. My tracking ticket 124053_KNYRHYUC

Please help.
Thanks
Matt

Rebecca@arturia

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Re: Bought the v-collection a week ago and never got the download-link
« Reply #6 on: February 20, 2013, 09:43:12 am »
Hello All,

Sometimes the emails go into the spam folder, so that's always a good place to look.   I believe you all have your codes now!  If not send me a PM with your order number and any case number you have and we will take care of it as soon as possible!

Regards,

Rebecca


Walablat

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Re: Bought the v-collection a week ago and never got the download-link
« Reply #7 on: February 20, 2013, 10:04:57 am »
Yes, you fixed the problem!! Very quick response considering the time zone difference.

Thanks and have a good day.

 

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