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Author Topic: How the hell do you guys contact Arturia !!!!!!!  (Read 1320 times)

zenke

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How the hell do you guys contact Arturia !!!!!!!
« on: September 18, 2012, 03:44:50 pm »
I've been emailing for weeks trying to get them to remove serial numbers ,
this is the story, i'm buying some arturia software from a guy in USA. He has tried to contact Arturia for weeks and weeks to ask them to remove serials from his account. I have also been trying to contact them I get NO response.
What do I do!!! I'm so frustrated now.
What suggestions
z
 :'(

Dav1d

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Re: How the hell do you guys contact Arturia !!!!!!!
« Reply #1 on: September 19, 2012, 03:16:45 pm »
Hi zenke

You finally got sorted out with this issue? :-\


Orbit

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Re: How the hell do you guys contact Arturia !!!!!!!
« Reply #2 on: October 10, 2012, 08:58:44 pm »
Worst customer service ever. The help system is broken and when you do finally get a reply (weeks later) there's no followup. I've spent 3 weeks and counting trying to upgrade from V Collection 2 to 3. How hard could that be? I really feel like no on actually works at Arturia.

Orbit

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Re: How the hell do you guys contact Arturia !!!!!!!
« Reply #3 on: October 13, 2012, 03:17:33 am »
Trent Reznor tweet from 2 weeks ago:"Arturia make great sounding plug-ins but their copy protection is shitty and their "customer support" is even worse."

herypiter

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How the hell do you guys contact Arturia !!!!!!!
« Reply #4 on: November 01, 2012, 12:12:11 pm »
The Author corrected them on this point (but didn't elaborate - I assume he meant that ARP then changed the filter) and claimed that the person he spoke with would address it. The matter of what the author described as a "shark tooth" wave which he saw using a scope on the minimoog was used as the triangle wave on the 2600V was left hanging there. scottsdaledigitalagency.com

 

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