RE: There Is No Excuse ARTURIA!
I just purchased ARTURIA AE THE LABORATORY last week, because of your ďSpecial-OfferĒ. But I totally regret this! You sold me an unusable piece of trash that is not worth half the money I paid for it.
As everybody can read in the forum, there are hundreds of bugs and issues, youíre not able to solve. The communication between the soft- and hardware is nothing but a mess. Iím not your ďbeta-testerĒ. No, Iím not a tester at all! I wanted to buy a product to produce and perform my music. I never had in mind to spend my hardly earned money for a nonworking practically worthless MIDI-Controller, that looks nice but functions in no way. Itís impossible! And itís incredible brazen to make a publicity-campaign and sell such a thing to the credulous customers, that thought to get a high-quality music instrument.
Iím not sure what the workers at your company are doing, but I really think you were sending them all into summer holydays because of your big summer sale and no one went back. Is this the problem? Are there people working at the ARTURIA-Company or is it just this one ape from your advertisement?
Youíre talking about ďthe perfect dealĒ? Iíve got the perfect deal for you guys:
Give me back my money and I will not translate this into ten other languages and post it on Facebook and all around the internet! Maybe I should make a ďWatch me while Iím trying to produce with your AE THE CRAP-ORATORYĒ video and upload it on Youtube!
Now Iím sure that the ARTURIA-Company does not care about their users. They donít even react on their support requests! You allege that you will answer requests in max. 48 hours. But, 96 hours after I have sent the request there was still no answer. And Iím sure there will be no answer in almost 96 days! Is it a part of your business to wind up users? Donít you think that this just destroys your name? Your reputation is already tarnished and now you released THE LABORATORY 61. What about the problems users already have with THE PLAYER, THE FACTORY and THE LABORATORY 49? Donít you see them that critically, did you forget them? Oh sorry, I forgot that you donít care about us!
Weíre the people supporting your work! So why donít you support us? You leave us alone whit a half done product that is just not working as it should. Please ARTURIA, show me just one vendee that is pleased with your product!
Iím really thinking about calling a lawyer and just suing your company for that! And Iím sure there would be thousands of people that would gave me right. The point here is: The sold product is delivered unfinished and in unusable conditions. Is this what you had advertised for? I donít think so. You just canít sell such a product to people! If this would be a car, thousands of people would probably be death right now. Itís just like a car without functioning engine and breaks. Also the steering is faulty and does uncontrollable actions.
Finalizing all I can say is: I will never buy any ARTURIA-Product again!
This is just a part of what I think!
Is this the solution?Install the Laboratory MIDI Control Center Update Version 1.0.1Laboratory MIDI Control Center 1.0.1 WinLaboratory MIDI Control Center 1.0.1 Mac