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Author Topic: Arturia support: Closes support ticket before even contacting me.  (Read 887 times)

zerocrossing

  • Apprentice
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  • Posts: 16
  • Karma: -1
WTF Arturia?   ???   Not even a single non automated response to a support request?  Then I have to find out you just closed it?  Shame on you. Support fail.

Krinor

  • Apprentice
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  • Posts: 10
  • Karma: -1
Re: Arturia support: Closes support ticket before even contacting me.
« Reply #1 on: August 25, 2012, 11:09:53 pm »
WTF Arturia?   ???   Not even a single non automated response to a support request?  Then I have to find out you just closed it?  Shame on you. Support fail.

Okay, that's it. I'm cancelling my Minibrute pre-order. Does this company even exist ?

zerocrossing

  • Apprentice
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  • Posts: 16
  • Karma: -1
Re: Arturia support: Closes support ticket before even contacting me.
« Reply #2 on: August 26, 2012, 02:00:24 am »
WTF Arturia?   ???   Not even a single non automated response to a support request?  Then I have to find out you just closed it?  Shame on you. Support fail.

Okay, that's it. I'm cancelling my Minibrute pre-order. Does this company even exist ?


They exist... either that or I'm hallucinating a small analog synth on my keyboard stand's upper tier.  ;)  However, their customer service department does not exist as far as I can tell.

Bruno@arturia

  • Global Moderator
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Re: Arturia support: Closes support ticket before even contacting me.
« Reply #3 on: August 27, 2012, 11:45:32 am »
Hi zerocrossing,
I have been amazed to discover your case this morning. Indeed it's been closed  ???
Please be sure we are sorry about that, it was routing mistake between my dear colleagues and myself while I was in China.
I will do some testing with a Novation SL25 I have here, and will back to you on the support desk as soon as possible.
Sorry again

Bruno
Hardware Design
Bruno
Arturia Hardware

 

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