October 24, 2014, 10:37:28 am
Welcome, Guest. Please login or register.
Did you miss your activation email
News: Arturia's webmaster is glad to offer you these brand new forums ! Have fun using it and feel free to email any encountered problem at webmaster@arturia.com.

Arturia Forums



Author Topic: WHY NOBODY ANSWER ME?  (Read 473 times)

SETTIMIO

  • Apprentice
  • *
  • Posts: 7
  • Karma: 1
WHY NOBODY ANSWER ME?
« on: July 05, 2012, 03:05:33 pm »
I bought a "analog the factory" keyboard-controller over a month ago.

It has worked 2 times and since then i wrote everyday to the customer department,

Sometimes they replied, many many times they did not.

The few times they did reply, they were not able to fix the problem, so i thought they were going to replace it.

But they didn't .

Last mail, over two weeks ago, they asked proof of purchase, which i regularly sent to them

since then, NOTHING, SILENCE.

I ask myself, why such bad service? is this the way customers are treated at arturia?

I really would like to see if they answer to this, or simply delete this from the forum...

Settimio Di Castro Case 109209

Antoine

  • Hero Member
  • *****
  • Posts: 1.052
  • Karma: 36
Re: WHY NOBODY ANSWER ME?
« Reply #1 on: July 05, 2012, 03:34:55 pm »
Replied here. Please stop cross-posting.
ex-Arturian

 

Carbonate design by Bloc
SMF 2.0.8 | SMF © 2014, Simple Machines