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Author Topic: Spark firmware download failure  (Read 1105 times)

parisojf15

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Spark firmware download failure
« on: July 05, 2012, 06:19:14 pm »
While downloading the newest firmware update on spark controller the download stopped with only 7% downloaded and crashed. I turned off the spark and restarted the computer several times and with no luck. The Spark controller now seems dead.  I emailed technical support a week ago but I have still to hear back a reply.  I was wondering if anybody has some advice to get it up and running or should I return it?  It was taken out of its package, plugged in and now dead.  Pretty bummed that I still have not gotten the controller up and going yet.

Elektro815

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Re: Spark firmware download failure
« Reply #1 on: July 05, 2012, 07:07:43 pm »
Same thing happened to me and I (quite literally) just got mine up and running.  I'd be happy to help you with an email address.

Steve

Kevin

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Re: Spark firmware download failure
« Reply #2 on: July 06, 2012, 08:58:19 am »
Hi parisojf15,
can you PM me our support ticket number.
I will handle that ASAP.

Kevin
Kevin
Soft Arturia

Akos

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AutoTest Failed
« Reply #3 on: October 27, 2012, 09:31:26 pm »
After updating, my Spark controller fails the autotest when I switch it on. The display says:

AutoTest Failed
00bf,01ff,03,06

Can't seem use it, it's really annoying.

PLEASE ADVISE.
 :(

jptherrien

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Re: Spark firmware download failure
« Reply #4 on: December 02, 2012, 04:06:58 pm »
Hi,

I have the same issue and my controller has been dead for a while now, but I would like to get it running again.

I did open a case (117400_RJHBTAAL) in early November, but it just went unanswered and got deleted, talk about customer service.  :-[

Caveat emptor if you want to buy one these things.

solara

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Re: Spark firmware download failure
« Reply #5 on: March 11, 2013, 05:39:02 am »
I have the same issue .. i have posted SPARK DEAD .. can anyone help me.. it flashes once and stops.. the firmware update stopped at 4%. i have tried the different USB the restarts .. redownloaded spark 1.5... nothing works.. who knows how to do a reset?? PLEASE HELP

stevism

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Re: Spark firmware download failure
« Reply #6 on: March 26, 2013, 05:39:09 pm »
bump :( :(

 

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