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Author Topic: origin encoder issues  (Read 643 times)

ryang

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origin encoder issues
« on: January 14, 2013, 01:33:00 pm »
Hi there,
                Can someone please help. I've been in contact with David at technical support. Now my responses to him are being deleted. I've had a case open for a week without response ,now that case has been completely deleted without trace....no response ,no case closed or anything :-[...... please help!

Philippe

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Re: origin encoder issues
« Reply #1 on: January 14, 2013, 05:37:42 pm »
Cases are closed when they are answered by the support. You reopen the case if you need to follow on. It may be that David answered you and that you missed this answer? Could you give the case number so that I can check?

Origin Lead  Developer

ryang

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Re: origin encoder issues
« Reply #2 on: January 14, 2013, 06:29:04 pm »
Hi,
    David said my desktop origin needed to be returned, I replied to this over a week ago , Last night when i checked the case was open ....as of this morning  his original message and my reply is no longer there....vanished :-[ !

Philippe

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Re: origin encoder issues
« Reply #3 on: January 15, 2013, 04:09:20 pm »
Your last case number is 121356. It has been closed because it is a duplicate of the case 121354 which was posted the same day about 2 hours before the 121356. These cases were opened using the e-mail address "registration-inquiry@arturia.com". As expected, the case 121354 has been closed because David answered you 4 jan. 2013. You should have received a mail so you could search in your mail application for the string "121354" or "registration-inquiry@arturia.com".

If you don't find this mail, just send to "registration-inquiry@arturia.com" a mail with a subject containing the text "(case 121354)", this will automatically reopen the case.
Origin Lead  Developer

 

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