Whenever I plug in the hardware, a bubble pops up to say the "USB device is not recognized".
It does this on my Windows 7 64 bit laptop, and my 32-bit Windows 7 laptop ( the latter has no music software on, I used this just to test ).
I tried an external 12v PSU in case it was a USB power problem.
It won't work in any USB port on my laptop, 1.1 or 2.0.
The software all works fine Standalone, through Cubase etc.
STOP PRESS: I CHANGED THE USB CABLE. IT IS OK NOW!!!!
So, the supplied USB cable is no good.