I opened a case on July 6 due to a bad keybed in a new Minibrute. The responded and got my information to send a replacement keybed, then stopped responding. I have emailed several times asking for an update and have yet to get a reply. Yesterday, I opened a new support case and within 24 hours, it was marked "CLOSED" with no replies.
Is this typical for Arturia? I have a Minibrute, a Microbrute, a Beatstep, and have been eyeing a Keylab - but if this is how their warranties work I will avoid doing business with them in the future.