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Author Topic: Being ignored by Arturias Tech Support  (Read 157 times)

swb311

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Being ignored by Arturias Tech Support
« on: July 24, 2015, 04:33:54 pm »
I opened a case on July 6 due to a bad keybed in a new Minibrute.  The responded and got my information to send a replacement keybed, then stopped responding.  I have emailed several times asking for an update and have yet to get a reply.  Yesterday, I opened a new support case and within 24 hours, it was marked "CLOSED" with no replies. 

Is this typical for Arturia?  I have a Minibrute, a Microbrute, a Beatstep, and have been eyeing a Keylab - but if this is how their warranties work I will avoid doing business with them in the future. 

Vic-tor

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Re: Being ignored by Arturias Tech Support
« Reply #1 on: July 24, 2015, 04:57:12 pm »
Hi !

Sorry for the confusion and  bad experience. Your new case was automatically deleted because of the other one still existing. Do not know why the initial one got lost though. We will fix this !

Check you PM ! :)

Victor

swb311

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Re: Being ignored by Arturias Tech Support
« Reply #2 on: July 29, 2015, 04:38:41 pm »
I got your reply on Friday saying someone would be with me on Monday, June 27.  I have received no additional contact, despite sending yet another email to technical support on Tuesday, June 28.

Vic-tor

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Re: Being ignored by Arturias Tech Support
« Reply #3 on: July 29, 2015, 05:32:02 pm »
Hey ,

Check your PMs ! 

Victor

 

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