One of the encoders on my Origin has started behaving strangely. The problem is with the second encoder on the step sequencer. All the other step sequencer encoders and buttons function normally, but the second encoder will only increase the selected value no matter which way I turn it. If I turn it clockwise, the value goes up (as it should). However, if I turn it counter-clockwise, the value still increases. No matter how much I turn it counter-clockwise, I cannot get the value to decrease. After a number of turns in either direction, the value is soon maxed out and cannot be reduced. Is this a software bug or a hardware problem? I'm running OS 1.3.23.
I conveyed the problem to Technical Support but thus far have received no reply.