Your synth sounds registered now, but not authorized yet. Possibly de-register and re-register the synth using its SerialNumber and UnlockCode.
The Tech Support was closed during 23rd-26th period, as mentioned here
The Contact page is not intended for Tech Support inquiries; all messages posted there may however reach the adequate desk, but after an undefined period; as notified here
you shall connect under your account
and post an inquiry from there.