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Author Topic: Still waiting for my Download Link/Serial Numbers etc  (Read 585 times)

nikoalphonso

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Still waiting for my Download Link/Serial Numbers etc
« on: December 26, 2010, 06:46:17 pm »
I purchased Analog Laboratory (DOWNLOAD) through the online store at a discounted price since i have analog factory.

My order number is 62864 - Name: Niko Alphonso  iamnotniko@yahoo.com

I received the order process immediately after confirmation but have yet to receive any downlink link/serial numbers etc. It's been almost 6 hours and according to the product page it stated it would take anywhere from 1-4hours just to check the credit card. But it's been very long and im getting a little impatient especially since the help/contact page isnt working and it keeps saying error whenever i try to send a msg.

Someone please handle this case ASAP




nikoalphonso

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Re: Still waiting for my Download Link/Serial Numbers etc
« Reply #1 on: December 26, 2010, 07:33:38 pm »
Damn ive read through the forum and discovered im not the only one with similar problems. I am severely disappointed. Arturia unfortunately has some serious tech support issues. VERY SLOW!!!!! and i am forced to get support from the forum since the support/contact page DOESNT WORK and just gets errors whenever i try to send a message.

Whats the point of downloading a product if i cant get to use it right away? This is madness

Antoine

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Re: Still waiting for my Download Link/Serial Numbers etc
« Reply #2 on: December 27, 2010, 02:19:23 pm »
Hi Niko,
Your synth sounds registered now, but not authorized yet. Possibly de-register and re-register the synth using its SerialNumber and UnlockCode.
The Tech Support was closed during 23rd-26th period, as mentioned here.
The Contact page is not intended for Tech Support inquiries; all messages posted there may however reach the adequate desk, but after an undefined period; as notified here you shall connect under your account and post an inquiry from there.
ex-Arturian

 

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