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Author Topic: Poor Technical Support - Case 89865  (Read 6114 times)

micram

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Re: Poor Technical Support - Case 89865
« Reply #15 on: September 13, 2010, 04:52:26 pm »
I still have not heard anything yet!  :(

Antoine

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Re: Poor Technical Support - Case 89865
« Reply #16 on: September 14, 2010, 09:56:50 am »
Sure? I sent you something yesterday morning.
ex-Arturian

micram

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Re: Poor Technical Support - Case 89865
« Reply #17 on: September 14, 2010, 09:59:56 am »
Thanks Antoine, got that email. They will pick the Origin up on Friday.
Any idea how long I will have to wait before getting it back? Also, can they update it to the latest firmware once they fix it please.

Thanks,

Michael

Antoine

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Re: Poor Technical Support - Case 89865
« Reply #18 on: September 15, 2010, 02:08:57 pm »
Well, expect 48h-72h (maximum) for the unit reach our facility, we will process it with high priority (as we always do in case an Origin needs to be fixed) within 24h-48h depending on the problem, consider 48h-72h (maximum) for shipping back.
Your unit shall be back a week after it left your studio.
ex-Arturian

micram

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Re: Poor Technical Support - Case 89865
« Reply #19 on: September 16, 2010, 11:41:43 pm »
That sounds fantastic Antoine. That would be great if it all goes smoothly.

Many thanks.

Michael

micram

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Re: Poor Technical Support - Case 89865
« Reply #20 on: September 23, 2010, 03:45:30 pm »
Any feedback on receiving the Origin and what needs fixing?

micram

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Re: Poor Technical Support - Case 89865
« Reply #21 on: September 29, 2010, 03:24:26 pm »
Antoine, did you receive the email telling you to change the motherboard. I have not heard back yet?

Thanks

Antoine

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Re: Poor Technical Support - Case 89865
« Reply #22 on: September 29, 2010, 04:13:06 pm »
Yo Michael,
Unit properly repaired and shipped back yesterday evening. Please check your mailbox for further details.
All the best,
Antoine.
ex-Arturian

micram

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Re: Poor Technical Support - Case 89865
« Reply #23 on: November 19, 2010, 09:33:01 am »
In the end I received excellent support from Antoine who sorted all my problems out. I received the unit back and it's working beautifully. Glad to see someone is on the ball. High praise for Antoine.

tonea

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Re: Poor Technical Support - Case 89865
« Reply #24 on: May 11, 2013, 06:34:46 am »
I agree with you man  this guy cord is a fool. Captain save a company. Maybe his was free. Analogy of a 80 thousand dollar car.lol. if arturia made cars we would all be dead. If they made anything besides vst fakes we would be in trouble. I have come to the conclusion that arturia could give less than a damn about are happiness with these products. There ways are not like ours in america. I dont believe they like americans very much. So I would say boycott the products and lets move on. It really is sad because this thing could of been killer.

tonea

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Re: Poor Technical Support - Case 89865
« Reply #25 on: May 11, 2013, 06:45:10 am »
All these problems I have 20 plus keyboards some 20 years old and still work. To cut cost they should of used good plastic instead of metal. And gotten rid of the wood. Then you could use better knobs and encoders better screen and added sampling. The encoders are all on one board you have to take the whole board out with a special tool. Only available in france now how stupid is that. If you were on tour with this thing you would be screwed.  What a disaster.

Cord

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Re: Poor Technical Support - Case 89865
« Reply #26 on: May 12, 2013, 04:33:06 pm »
I agree with you man  this guy cord is a fool.

Thanks for the kind words. And taking into account that it actually comes from a lunatic, I take it as a compliment. 

tonea

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Re: Poor Technical Support - Case 89865
« Reply #27 on: May 12, 2013, 08:28:44 pm »
Your welcome

Cord

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Re: Poor Technical Support - Case 89865
« Reply #28 on: May 13, 2013, 02:45:17 am »
I think I am going to get the prophet 12 I am out of here good luck suckers.

I had my hopes up that at least one of your useless posts would portray some truth. But I must have been wrong.

BTW, Happy Mothersday!

tonea

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Re: Poor Technical Support - Case 89865
« Reply #29 on: May 13, 2013, 07:14:44 pm »
The truth is that I have 3 broke keyboards. All have had major problems. I just found out guitar center ordered number 4. We will see. Blue led cant be easily fixed. Thats the truth beta tester. So keep living in your beta world. Yours probably does not work either. You are just to stupid to know that.

 

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