I hate posting stuff like this.
I am a paying user of CS80, Prophet V, MM, Arp 2600V and JP8V. I bought the Arp 2600 V and got the Prophet V free in a 2 for 1 deal maybe 18-24 months ago.
I registered the Prophet V on the Arturia website. I got the syncrosoft license code. I did everything I was supposed to do. Then in a fit of cleaning up my mailbox, I accidentally deleted the email with the Arturia SN for the Prophet V. For reasons unknown, the 2600 V showed up correctly on the Arturia website. The Prophet V did not. I immediately contacted Arturia.
I have written 12 or more times. Always stating the facts above. Always asking "If I give you my syncrosoft ID, can you please help me retrieve my Arturia reg info so I can get the registration right on your website?"
I have tried and tried and tried. I am fed up. It cannot be this hard. No company can be this careless about customer relationships. This is beyond ridiculous.
Maybe the people that read the emails are in Antarctica and do not comprehend English or any written language. Maybe they do not understand the question.
But after nearly 2 years of writing and writing and writing, I am begining to believe that they just hate their customers.
There - I said it.
You guys make great products, but your customer service deserves an F. I want to upgrade my Prophet V. I cannot do it. I own it legally. You won't help.
Unless I can get someone to respond with a solution instead of a canned answer like "take your registration code and enter it on our website...." I cannot find the email with the original registration code. But I can provide the syncrosoft and the reg on the Arp2600V that I purchased at the same time.
How hard is this?
I wanted to buy the minimoog. I'm not doing it. Someone who actually listens to customers will get my money. I had thought of adding the Origin. Again, no sale.
I am not a vindictive person. I am not some kid (I am 53) who got this off a torrent. I am a paying customer that has had his fill of asking for a simple assistance to a simple problem.
Unless I can get someone to fix this, (A) Arturia has permanently lost a customer and (B) I am going on a mission to inform everyone I can find on every forum I can find of THE FACTS.
I really wish things had not worked out like this. I like the products. But right now I so despise the company that I cannot use them without having my blood boil.
I have added this part of the initial post to beg you for help. I am so frustrated with dealing with Arturia through the internet portal.
I can provide all the info about my Prophet V registration (the syncrosoft registration, the Arp 2600 V SN - which was one of the two I bought on the 2:1 purchase...) just not the original serial number on the Prophet V.
People say you are an honorable guy. Please help me.