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Author Topic: TECH SUPPORT: reduced service during year-end period  (Read 2756 times)

Antoine

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TECH SUPPORT: reduced service during year-end period
« on: December 22, 2009, 11:42:00 am »
Hi dear musicians and/or noise esthets,

From 24th of December'09 to 4th of January'10, the Technical Support Department will be severely reduced, and the service impacted as well. Registration and authorization issues should be handled pretty quickly, but compatibility issues quite less. All apologies for potential inconvenience caused.

To get some quicker help during this period, make sure to read:
* useful articles in our Knowledge Base
* users contributions in our forum
* manuals and tutorials available in the website "Resources" section of your favorite synthesizer.

Make sure to keep your virtual instrument updated, and the eLicenser Control Center as well! This solves more issues than you may imagine. :-)

Finally, Merry Christmas and New Year's Eve to all you beloved users!!!
Let's get back in January to start a fresh and exciting new year!

All the best,

Antoine.
« Last Edit: December 22, 2009, 11:44:02 am by Antoine »
ex-Arturian

Antoine

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Re: TECH SUPPORT: reduced service during year-end period
« Reply #1 on: January 04, 2010, 10:44:56 am »
Technical Support service is now back to regular operation. Some slight delay in processing your case can be expected though.

Sincerely wishing a merry new year to everyone here, full of productive audio works and analog fun!

Antoine.
ex-Arturian

 

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