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Author Topic: No support from Arturia  (Read 1967 times)

vicshere

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No support from Arturia
« on: August 14, 2009, 01:28:16 am »
I am still getting a 7054, and still waiting for replies to fix my problems over a month ago.

uaneme

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Re: No support from Arturia
« Reply #1 on: October 27, 2009, 03:03:24 pm »
You are waiting for over a month???

Does anyone know if i still can get my money back?  I don't want to wait a month to get something working that i already payed for...




Antoine

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Re: No support from Arturia
« Reply #2 on: October 28, 2009, 08:58:01 am »
Negative, vicshere cases have been processed since weeks, even if partially unsolved for technical reasons (transferred to the dev team for deeper inspection).
ex-Arturian

vicshere

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Re: No support from Arturia
« Reply #3 on: December 08, 2009, 08:58:42 pm »
It is December 8 2009 and I am still having this problem. So "negative"?!
Anyway, I have become more philosophical about all this.
Arturia clearly have lots of issues, but the bottom line is their synths look and sound fantastic when they work, and I couldn't live without them.
As for getting problems solved, well, we just have to be patient.
I can't say I love that relaxed French style when I'm a tourist, and then moan about it when I'm trying to load my Minimoog.
Can I?
Vive la difference!
 :D
PS, as for French women . . . the most wonderful creatures on earth.
 ;)

vicshere

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Re: No support from Arturia
« Reply #4 on: December 14, 2009, 10:51:31 pm »
Now when I open it, ProTools simply crashes altogether...

vicshere

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  • Posts: 26
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Re: No support from Arturia
« Reply #5 on: February 09, 2010, 07:31:07 pm »
Antoine and development team, I am still waiting.

gusti

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Re: No support from Arturia
« Reply #6 on: March 03, 2010, 07:57:53 am »
yeah i'm also waiting for a new activation code after i reset my pc ...  >:(

i hope i wont have to wait a month !! it's been 3days so far !  >:(

does anybody knows the phone number of arturia support ????

 >:(

Antoine

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Re: No support from Arturia
« Reply #7 on: March 03, 2010, 12:12:10 pm »
@Gusti
I just processed your case.
Please make sure to backup your license next time you format your machine.
ex-Arturian

whirl7

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Re: No support from Arturia
« Reply #8 on: August 01, 2014, 03:58:28 pm »
I have the same issue. Arturia has the worst tech support EVER!  I have opened a few tickets and all where closed with no response. Just a link to some fog bugz no explanation what so ever. A warning to potential buyers stay away from all Artuira products if expect any kind of tech support. Just google "arturia tech support" and you will see for yourself.

 

 

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