It is December 8 2009 and I am still having this problem. So "negative"?!
Anyway, I have become more philosophical about all this.
Arturia clearly have lots of issues, but the bottom line is their synths look and sound fantastic when they work, and I couldn't live without them.
As for getting problems solved, well, we just have to be patient.
I can't say I love that relaxed French style when I'm a tourist, and then moan about it when I'm trying to load my Minimoog.
Vive la difference!
PS, as for French women . . . the most wonderful creatures on earth.