Can you provide me the following information:
1- Does the issue occur in standalone mode, under your DAW, both of them?
2- Does the issue occur on a particular preset? If yes, which one?
3- Reproduction frequency of the issue?
4- More details about your customer's system:
> OS (32/64bit)
> DAW and DAW version
> Plug in version (launch Mini V, click on the Mini V logo, above the virtual keys)
5- If possible, provide a step by step way to reproduce this issue.