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Author Topic: Purchase problem  (Read 752 times)

AltoStratus

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Purchase problem
« on: March 04, 2014, 05:22:27 pm »
Hello,

Just purchased V-Collection online. Apart from an "Order process" email with the date, amount and order number, I haven't received anything. No download links, no serial number, nothing. How do I contact sales or support?

Thank you.

Dav1d

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Re: Purchase problem
« Reply #1 on: March 05, 2014, 08:52:49 am »
I have sent by mail your product coordinates
 :)

AltoStratus

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Re: Purchase problem
« Reply #2 on: March 05, 2014, 09:05:21 am »
Thank you.

meta-redundant

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Re: Purchase problem
« Reply #3 on: March 06, 2014, 01:20:22 am »
I am also experiencing this issue - I think they are overwhelmed with orders!  :o

KaTHo

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Re: Purchase problem
« Reply #4 on: March 06, 2014, 05:55:14 pm »
I still have the same problem-but I receive totally no mail. The only thing that happened was the charge of my credt card via Paypal. I also changed my Mailadress-cause with the old I did not get the activation mail for this forum.

And as far as I can read this happens often...

Are anyone able to help me? I contacted the support via form and the sales - inquiry by male.

I'm a bit frustrated now. Never ever have had any problems buying software via net-even from Japan...

Sincerly
KaTho

Dav1d

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Re: Purchase problem
« Reply #5 on: March 07, 2014, 09:37:05 am »
meta-redundant :  I  have forward the email
KaTho: I'm not able to find you with the email on the forum, do you have an Order No?

KaTHo

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Re: Purchase problem
« Reply #6 on: March 07, 2014, 05:28:21 pm »
Thanks Dav1d

Meanwhile, (I used 3 different ways to get in contact with Arturia) Jérôme contacted me and sent me the activation code again  :D
to both Mail adresses-only One received here...

So, there must be something wrong within the Mailsystem, somewhere  ???

The Order ID has been 92949.

sincèrement

Kai


Fabe79

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Re: Purchase problem
« Reply #7 on: March 07, 2014, 07:45:38 pm »
Hello !

I Have the same Problem. I received only the Mail "Order Process" :(

Please Help !

Big Thanks !

Edit: Get the Mail now. It was detected as Spam from my Provider :/
« Last Edit: March 07, 2014, 10:16:25 pm by Fabe79 »

meta-redundant

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Re: Purchase problem
« Reply #8 on: March 07, 2014, 10:07:45 pm »
Thanks for fixing it so quickly!  Cheers Arturia    ;D

mcx

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Re: Purchase problem
« Reply #9 on: March 08, 2014, 10:16:18 am »
Hi Arturia, I have just Purchased An expansion pack for the spark all i was sent was an order number when or how i do receive the Expansion my order number is : 93114
thanks in advance  ???

chucknkd

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Re: Purchase problem
« Reply #10 on: March 22, 2014, 02:49:29 pm »
glad to know im not an isolated case, seems theres a major issue w response after purchase. plus, it wont let me start a support ticket about it on the site:-(

im still waiting for links/code for my purchase of Vcollection. paid w paypal, Invoice ID: 93613

any help appreciated!
cb

Dav1d

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Re: Purchase problem
« Reply #11 on: March 24, 2014, 09:31:27 am »
ok, I ve send you the mail using the Forum PM

Sorry for the inconvenience cause.

chucknkd

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Re: Purchase problem
« Reply #12 on: March 24, 2014, 04:30:06 pm »
thanks for the fix!
c


cylonsteve

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Re: Purchase problem
« Reply #13 on: March 24, 2014, 06:17:21 pm »
Same as above order no. 93713

 

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