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Author Topic: How long does it take to get a minibrute repaired?  (Read 1061 times)

brokenkeys23

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How long does it take to get a minibrute repaired?
« on: January 17, 2014, 05:41:22 am »
I sent mine in for repair around december 20th. I'm starting to fear it was lost in the mail. I don't really know what to do, is there any way to get a verification that it was sent to the right place?

Bruno@arturia

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Re: How long does it take to get a minibrute repaired?
« Reply #1 on: January 17, 2014, 10:13:23 am »
you should ask to tech support
Bruno
Arturia Hardware

brokenkeys23

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Re: How long does it take to get a minibrute repaired?
« Reply #2 on: January 20, 2014, 11:17:17 am »
I tried. Still no response. And the link to track the tech support message is broken. Should I send another?

Bruno@arturia

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Re: How long does it take to get a minibrute repaired?
« Reply #3 on: January 21, 2014, 10:05:40 am »
PM me you ticket number I'll check the status
Bruno
Arturia Hardware

brokenkeys23

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Re: How long does it take to get a minibrute repaired?
« Reply #4 on: January 26, 2014, 05:46:05 am »
At this point should I contact UPS? Or do repairs really take over a month? I'm just upset I didn't insure the package for what it was worth. It's feeling like I'm going to wind up with no minibrute and a $100 tops.

T3k

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Re: How long does it take to get a minibrute repaired?
« Reply #5 on: January 26, 2014, 04:15:40 pm »
Did you track it? Delivery confirmed?
Did you give Bruno the ticket number?

brokenkeys23

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Re: How long does it take to get a minibrute repaired?
« Reply #6 on: January 26, 2014, 05:30:44 pm »
Yes I did. It was signed for by someone named Raphael on December 20th-ish. The address on the UPS ticket is correct. I shipped it with the RMA in the box and yeah, still no word on it. I guess I'll try not to get too worried about it, but it has been a long time.

And I got a response from tech support. They didn't answer my question at all. Instead they sent a long robotic email about faulty keybeds and how they're working to address the concern.
« Last Edit: January 26, 2014, 05:34:36 pm by brokenkeys23 »

T3k

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Re: How long does it take to get a minibrute repaired?
« Reply #7 on: January 26, 2014, 07:19:06 pm »
My only major concern would be that it somehow got to the wrong place. But if it was signed for and the address was correct, I don't think you need to worry. Arturia will make it right - it's just a matter of when.

There are probably quite a few units in for repair which probably explains the delay. Regular communication would be nice, to let you know the status.

When my keyed broke - twice (2 different keys) within a week of purchase, I got out my screwdriver and my superglue. It's held up fine since then. It might be a kludge, but it was faster than returning it to the retailer, and much faster than the repair queue apparently.

Let us know when you get any more info. And it will be a sweet day when your fully functional unit is back in your hands. Hope that is soon!

brokenkeys23

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Re: How long does it take to get a minibrute repaired?
« Reply #8 on: January 28, 2014, 01:30:51 pm »
You're right, that will be a great day. I'm trying to stop stressing about it.

brokenkeys23

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Re: How long does it take to get a minibrute repaired?
« Reply #9 on: March 05, 2014, 11:04:57 pm »
Still no sign of it coming back. Is there anyway to verify that I am getting it back? Or that it was sent to the right place? Tech support still hasn't been any help.  ???

Varthdader

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Re: How long does it take to get a minibrute repaired?
« Reply #10 on: March 06, 2014, 02:49:12 pm »
I wonder if anybody from Arturia is even reading these forums anymore.

All I see are postings with questions, and no answers from the company.

stevism

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Re: How long does it take to get a minibrute repaired?
« Reply #11 on: March 07, 2014, 09:31:41 pm »
easier to ignore than solve

Varthdader

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Re: How long does it take to get a minibrute repaired?
« Reply #12 on: March 07, 2014, 10:55:55 pm »
Well this silence is weird though.

I had a pretty fast initial acknowledgment from Arturia about the issue and was promised a replacement, so it is not like they ignored the issue.

But lately there is only silence?

brokenkeys23

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Re: How long does it take to get a minibrute repaired?
« Reply #13 on: March 08, 2014, 01:54:22 am »
Update: I got it back!!  ;D
I'm not 100% but it seems brand new. It came with a manual and another power cord all packaged up.
Best day ever.

T3k

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Re: How long does it take to get a minibrute repaired?
« Reply #14 on: March 08, 2014, 03:29:14 am »
Excellent!
Time to change your forum name to FixedKeys23!
 :)

 

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