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Author Topic: How long does it take to get a minibrute repaired?  (Read 1250 times)

BillCosby

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Re: How long does it take to get a minibrute repaired?
« Reply #15 on: March 08, 2014, 02:47:36 pm »
Excellent!
Time to change your forum name to FixedKeys23!
 :)

haha Well, for a week or so.  ;)

Varthdader

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Re: How long does it take to get a minibrute repaired?
« Reply #16 on: March 09, 2014, 05:28:52 am »
Great news!

A relief for you and hope this gets widespread with all of us!

Dav1d

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Re: How long does it take to get a minibrute repaired?
« Reply #17 on: March 13, 2014, 02:12:22 pm »
Finally, this is an official announcement.

"We are of course aware of the issue that affected some Minibrute units in two specific production batches from 2013.
We did investigate and found the cause of the issue. (At a certain points during the production of the keybed parts, the injection of plastic into the mold was not done at constant temperature. This created a weakness in some keys.)
This concerns in fact a limited number of products even if people having issues are naturally more vocal -and have all the rights to be. Less than 4% of the keyboards within these two batches were affected. Still Arturia did replace all keybeds in their entire stock and so did their distributors as well. We are aware that some units have reached end-users this is why we extended the guarantee to three years on the MiniBrute keybeds. Of course we have put more quality controls on the production following this problem.
In any case the Special Edition comes with keybeds that have been tested right. So you should not be scared.
As a conclusion we understand the frustration of customers who trusted us and got issues with the MiniBrute. We have replaced faulty units as quickly as we could, along with our distribution partners and we will keep on doing so when needed. But it should not affect the value of a good product that is reliable and used by many musicians now."

We just received a shipment of containers in regard of the Keybeds issues.
Depending on the warranty period, we can send the new Keybeds directly from you or from our distributors:
==> http:// [url]http://www.arturia.com/evolution/en/buy/distributors.html [/ url]

For the US : us_support@arturia.com

For the rest of the world, If you have not received a reply or you're out area, please write an email to the following address:
distributors.support@arturia.com

We need this specific information:
1/ A picture showing the issue
2/ Your address and phone number
3/ For the warranty, a proof of purchase of the product.

Please note that we will do our best to provide you with keyboards in Timely Manner.
 :)
« Last Edit: March 14, 2014, 06:08:15 pm by Dav1d »

 

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