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Author Topic: PAID for products, NO products delivered-Arturia =Rip-Off  (Read 846 times)

anarathoth

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PAID for products, NO products delivered-Arturia =Rip-Off
« on: January 17, 2014, 02:20:39 am »
I've purchased two expansion kits for my spark, both cleared my credit card and I was charged for them. I NEVER got download info from Arturia....what gives? I got ripped off!  :-\

CC4

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Re: PAID for products, NO products delivered-Arturia =Rip-Off
« Reply #1 on: January 17, 2014, 11:12:46 pm »
Did you check you SPAM folder?

quinomv

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Re: PAID for products, NO products delivered-Arturia =Rip-Off
« Reply #2 on: March 24, 2014, 02:07:35 pm »
I'm in the same situation:
I bought Arturia V-collection 3 the 17-March-2014 and I don´t received any reply. The total amount is charged in my credit card, but i don't received any download link. I´ve also contacted two times with Arturia using the web contact form, but I don't received any reply. (I  check dayly my e-mail including the SPAM folder).
Is Arturia really serious?

AnechoicD

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Re: PAID for products, NO products delivered-Arturia =Rip-Off
« Reply #3 on: March 24, 2014, 02:22:43 pm »
Same here!

I've bought the V.collection download on march 18th with a steinberg promo, and have been waiting ever sense for a e-mail with a download/activation code. Checked the SPAM folder too and been monitoring it daily,even sent the e-mail to support/sales with details of the purchase and transaction and still no reply.

What's going on guys, it seems like there are lots of people having the same issue.


Jerome Arturia

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Re: PAID for products, NO products delivered-Arturia =Rip-Off
« Reply #4 on: March 24, 2014, 02:44:28 pm »
Hi guys,

Did you check your spam folder?

Otherwise, could you PM me your order number if you have one to provide; or let me know when did you buy your soft (date and hour if possible), under which name.

Best,

Jérôme

quinomv

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Re: PAID for products, NO products delivered-Arturia =Rip-Off
« Reply #5 on: March 24, 2014, 06:30:19 pm »
Hi guys,

Did you check your spam folder?

Otherwise, could you PM me your order number if you have one to provide; or let me know when did you buy your soft (date and hour if possible), under which name.

Best,

Jérôme
Hi Jerôme.
I´ve checked the e-mail (including the SPAM folder) daily
I have the receipt of the payment expedited by Paypal with date 17/03/14 18:06
I 've already  sent you a PM
I can send you  a copy of the e-mail of the payment   if you sent me your e-mail address.
Best regards.
« Last Edit: March 24, 2014, 06:48:00 pm by quinomv »

Jerome Arturia

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Re: PAID for products, NO products delivered-Arturia =Rip-Off
« Reply #6 on: March 25, 2014, 09:21:18 am »
quinomv: I replied to your PM with your download information ;).

quinomv

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Re: PAID for products, NO products delivered-Arturia =Rip-Off
« Reply #7 on: March 25, 2014, 06:28:49 pm »
quinomv: I replied to your PM with your download information ;).
Thanks you Jerôme.
I´ve already downloaded and installed my V-Collection.
Best Regards.

astro2323

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Re: PAID for products, NO products delivered-Arturia =Rip-Off
« Reply #8 on: April 05, 2014, 07:38:26 pm »
Hello

I just purchased the V Collection and all of the Spark expansions last night and never received an email to download them. I have the receipt showing they have been paid for. Nothing in my spam box.

Help please

Jerome Arturia

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Re: PAID for products, NO products delivered-Arturia =Rip-Off
« Reply #9 on: April 07, 2014, 09:18:48 am »
astro2323: check your PM.

Best,

J

 

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