November 26, 2014, 06:26:04 am
Welcome, Guest. Please login or register.
Did you miss your activation email
News: Arturia's webmaster is glad to offer you these brand new forums ! Have fun using it and feel free to email any encountered problem at webmaster@arturia.com.

Arturia Forums



Author Topic: mis-sold products - refund please!  (Read 329 times)

borotski

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
mis-sold products - refund please!
« on: January 08, 2014, 09:56:57 am »
i bought the v-collection for my mac running osx 10.5
this is what it says on the website:

PLATFORM SPECIFICATIONS
Windows: Windows XP/Vista/Seven 32 & 64 bit
Mac OS X: Mac OS X 10.5 or higher intel only
Works in Standalone, VST 2.4 & VST 3*, 32 & 64 bit, RTAS and AU 32 & 64 bit formats

the synths then failed to install
i contacted tech support and was told that your products no longer support 10.5
therefore i am not able to use them
obviously before i bought them i checked that they would be compatible with my system
please tell me how to get a refund immediatly


Dav1d

  • Administrator
  • Hero Member
  • *****
  • Posts: 575
  • Karma: 27
Re: mis-sold products - refund please!
« Reply #1 on: January 08, 2014, 02:46:52 pm »
I have sent the V-Coll 3 links by mail.
But note that this does not include the Analog Lab which is only 10.6 and higher compatible.

 :)

 

Carbonate design by Bloc
SMF 2.0.8 | SMF © 2014, Simple Machines