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Author Topic: Just bought it ... can't use it  (Read 2353 times)

Art-2013

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Just bought it ... can't use it
« on: December 18, 2013, 07:40:28 pm »
Hi there... what I thought it would be an almost a plug and play device it's turning to be a little nightmare.
1 - I spent the whole day installing and UN-installing and no luck.
I'm have a workstation with win 7 and it doesn't recognize the Arturia controller.
When I plug it in..  the Down and pad buttons of the controller start flashing along with the Sync section on the MIDI Control Center ... . 
Then ... if I press The shift button the flashing stops ... but I get the message error shown on the second image.
I have also tried to set it up for Ableton using the provided script and it doesn't work either as an standard midi controller.

2-
Can I install this software on the workstation located in my studio ... then a copy on my laptop for when I'm on the go?

Thanks  in advance ...




« Last Edit: December 19, 2013, 05:31:13 pm by Art-2013 »

Art-2013

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Re: Just bought it ... can't use it
« Reply #1 on: December 19, 2013, 08:33:56 pm »
Did a test on a mac book pro and works fine ... so nothing wrong with this unit

Art-2013

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Re: Just bought it ... can't use it
« Reply #2 on: December 19, 2013, 10:13:47 pm »
MINI THIS ... MICRO THAT ....
I wonder if the costumer support is the same way ...

Art-2013

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Re: Just bought it ... can't use it
« Reply #3 on: February 05, 2014, 10:01:44 am »
... and nothing yet ....
I'm giving up ... this is so fucked up ...

Goon

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Re: Just bought it ... can't use it
« Reply #4 on: February 06, 2014, 08:58:58 am »
Welcome to the wonderful world of Arturia support, great isnt it...

 

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