First of all, thanks Arturia for great synth with great sound. Unpacked it yesterday and totally loving it.
But unfortunately, I have a problem. As with other posters, one of my keys is clearly sticking up. It's not the end of the world, but obviously disappointing. Bigger problem is that the key next to it is just not working. It doesn't produce any sound and I can't press it all the way down.
I already opened my case (number 149084_1scdffe34hugh7kc) but wasn't able to track it through link in confirmation email and there are no cases open in my account on site, so I am a bit worried.