Sorry don't have an answer for this and it's really sad to see that there is not enough support on this forum for their own products.
I'm sure David is doing his best but it's just not enough. Answers to basic questions like this would help bring these devices out of the forest and on to the front lawn of the users. A lot, to almost all have issues and no guidance. Kind of like the blind leading the blind. Sorry, not ranting and no disrespect to the company but more support would help these adorable puppies (controllers/software) to be what they are actually intended to be. To add to this, the keyboards and software are very esthetic and extremely forward thinking (sexy if you may) Kudos to Arturia for this but support will certainly sell and change the air spreading across the net. If you (Company people) are reading this, please put things back into perspective and re-prioritize moving forward. The users are begging for Support!
That's a full mouthful for someone who hasn't jumped into the Arturia world as of yet.. Maybe I care, huh!