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Author Topic: Key lab 25 half the keys don't work after firmware 1.19 upgrade  (Read 386 times)

GoogieBear

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Hi guys
Got the key lab 25 yesterday and must say the thing worked like a charm no broken keys no issues with dials etc
Using it mainly to control analog factory
Today I decided to update to latest firmware
Process went smooth no issues but right after the update problems started arriving
Main issues half the keys (middle D and down) don't work in the software in sound menu
Only in multi
Any single sound I load does not play a note when played mid d and lower
It worked ok before the update not now
Works ok in other software just not AL
Anyone espriance same issue ? Is there anyway to downgrade fw

Please help
Studio Golgoth
live9.1 on iMac
M-Audio Fastrack Ultra 8R
Korg MS-20,Korg microX,Korg R3,Electribe2
Novation Xio25, Bass station II, access virus snow ti, Waldorf Blofeld,Elektron Analog Four,Dsi mopho
Akai MPX16, Akai Rhythm Wolf,APC40,M-Audio venom,Arturia Origin,MBrute SE,SparkLE,MOOG Minitaur

GoogieBear

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Re: Key lab 25 half the keys don't work after firmware 1.19 upgrade
« Reply #1 on: February 08, 2015, 08:09:23 am »
Looks like it could be the software issue
I just tried it with my laptop with older ver of al installed and it works fine
Though since  yesterday I only updated the firmware software was the same
I never came across weird issues like that with arturia

Edit :

Or not
Just re-installed older versions of AL and it's even worse now
Now all keys don't work
Also reverted fw to 1.16 the oldest I could do from arturia it made things worse
I got keyboard with 1.14 on it
Anyone know where I can download fw v1.14 ?


Now when I plug my miniLab keyboard
It's doing the same thing
No note above mid d is playing any sound
WTF ARTURIA ?
I own every of your product and by far this is the worst
I should have researched this board before making a purchase
If I hear nothing from you guys I'm returning it during the week
Back to the shop

Further Edit:
Installed latest midi control centre that came with fw 1.19
Now I get error msg "device not recognised" and nothing works
No keyboard no knobs nothing
Even live does not pick it up anymore
This is now buyond a joke


Using Mac OS X 10.9 Mavericks
Ableton Live 9.1




« Last Edit: February 08, 2015, 01:20:25 pm by GoogieBear »
Studio Golgoth
live9.1 on iMac
M-Audio Fastrack Ultra 8R
Korg MS-20,Korg microX,Korg R3,Electribe2
Novation Xio25, Bass station II, access virus snow ti, Waldorf Blofeld,Elektron Analog Four,Dsi mopho
Akai MPX16, Akai Rhythm Wolf,APC40,M-Audio venom,Arturia Origin,MBrute SE,SparkLE,MOOG Minitaur

terrym

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Re: Key lab 25 half the keys don't work after firmware 1.19 upgrade
« Reply #2 on: February 08, 2015, 04:57:45 pm »
Hi ,could you try deleting the driver ,go to applications and find in utilities audio midi setup app , open this and in the midi studio  find the kl25 driver and delete it from the edit menu .
makes sure its not connected at this point.
relaunch AL and plug in your kl25 and connect
see if this helps

regards

terrym
Terry
aka Logicaldream
Arturia Tester for spark,analog lab,kl88,matrix12,semv,beatstep,minibrute se,ASC,Vcol4, beastep pro.
Also steinberg tester

GoogieBear

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Re: Key lab 25 half the keys don't work after firmware 1.19 upgrade
« Reply #3 on: February 09, 2015, 05:45:33 am »
Thanks for reply but didn't really help
I restarted the Mac and did a reset of the keyboard
That went back to the way it was before as in anything under mid D foes not make a sound
Studio Golgoth
live9.1 on iMac
M-Audio Fastrack Ultra 8R
Korg MS-20,Korg microX,Korg R3,Electribe2
Novation Xio25, Bass station II, access virus snow ti, Waldorf Blofeld,Elektron Analog Four,Dsi mopho
Akai MPX16, Akai Rhythm Wolf,APC40,M-Audio venom,Arturia Origin,MBrute SE,SparkLE,MOOG Minitaur

ben arturia

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Re: Key lab 25 half the keys don't work after firmware 1.19 upgrade
« Reply #4 on: February 09, 2015, 10:22:37 am »
Hi GoogieBear,

It looks like your keybord is in split mode.

Please follow those steps :
- press edit then global
- Turn Param knob and select "Split Mode"
- Turn Value knob and select "Off"

OR you can try to reboot your keylab while pressing octave up + octave down button


.......testing.......

GoogieBear

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Re: Key lab 25 half the keys don't work after firmware 1.19 upgrade
« Reply #5 on: February 09, 2015, 12:20:06 pm »
Hi Ben

I already tried that and it didn't fix the problem
also the reset didn't work either

Thanks Though for the help
Studio Golgoth
live9.1 on iMac
M-Audio Fastrack Ultra 8R
Korg MS-20,Korg microX,Korg R3,Electribe2
Novation Xio25, Bass station II, access virus snow ti, Waldorf Blofeld,Elektron Analog Four,Dsi mopho
Akai MPX16, Akai Rhythm Wolf,APC40,M-Audio venom,Arturia Origin,MBrute SE,SparkLE,MOOG Minitaur

GoogieBear

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Re: Key lab 25 half the keys don't work after firmware 1.19 upgrade
« Reply #6 on: February 11, 2015, 03:11:52 am »
Still no useful help
I don't understand how Arturia can get away with this
Anyway going to return it to the shop and get an m- Audio keyboard
Studio Golgoth
live9.1 on iMac
M-Audio Fastrack Ultra 8R
Korg MS-20,Korg microX,Korg R3,Electribe2
Novation Xio25, Bass station II, access virus snow ti, Waldorf Blofeld,Elektron Analog Four,Dsi mopho
Akai MPX16, Akai Rhythm Wolf,APC40,M-Audio venom,Arturia Origin,MBrute SE,SparkLE,MOOG Minitaur

ben arturia

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Re: Key lab 25 half the keys don't work after firmware 1.19 upgrade
« Reply #7 on: February 11, 2015, 08:58:40 am »
Hi GoogieBear,

I'm really sorry to hear that you don't manage to solve your problem...
I guess something is wrong with your kl.
You can try to check if those mute keys are working with this tool :
MidiMonitor (http://www.snoize.com/MIDIMonitor/)

.......testing.......

GoogieBear

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Re: Key lab 25 half the keys don't work after firmware 1.19 upgrade
« Reply #8 on: February 11, 2015, 10:43:07 am »
The keys work they even show up in the Analog Lab software when I press a key the
Keyboard shows the key bring pressed just no sound coming through
Like I said before it works perfect with other software / as midi controller just
Not with analog lab
And pretty much every time I turn it on I have to reset the keyboard otherwise
No soft/hardware recognises it .
Studio Golgoth
live9.1 on iMac
M-Audio Fastrack Ultra 8R
Korg MS-20,Korg microX,Korg R3,Electribe2
Novation Xio25, Bass station II, access virus snow ti, Waldorf Blofeld,Elektron Analog Four,Dsi mopho
Akai MPX16, Akai Rhythm Wolf,APC40,M-Audio venom,Arturia Origin,MBrute SE,SparkLE,MOOG Minitaur

ben arturia

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Re: Key lab 25 half the keys don't work after firmware 1.19 upgrade
« Reply #9 on: February 12, 2015, 09:15:39 am »
So your problem comes from Analog Lab....
I suggest you to delete this folder :
C:/Program Data/Arturia/AnalogLab/

WARNING :
If you have user's preset make a backup of Labo2.db file located in this folder.

Then reinstall AnalogLab
.......testing.......

GoogieBear

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Re: Key lab 25 half the keys don't work after firmware 1.19 upgrade
« Reply #10 on: February 12, 2015, 01:47:42 pm »
I'll give it a try tomorrow
Thanks
Studio Golgoth
live9.1 on iMac
M-Audio Fastrack Ultra 8R
Korg MS-20,Korg microX,Korg R3,Electribe2
Novation Xio25, Bass station II, access virus snow ti, Waldorf Blofeld,Elektron Analog Four,Dsi mopho
Akai MPX16, Akai Rhythm Wolf,APC40,M-Audio venom,Arturia Origin,MBrute SE,SparkLE,MOOG Minitaur

 

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