July 28, 2015, 10:01:31 pm
Welcome, Guest. Please login or register.
Did you miss your activation email
News: Feel free to email any encountered problem at webmaster@arturia.com.

Arturia Forums



Author Topic: KeyLab 88 Random high velocity - warranty?  (Read 843 times)

jimBroski

  • Apprentice
  • *
  • Posts: 8
  • Karma: 0
KeyLab 88 Random high velocity - warranty?
« on: January 25, 2015, 08:03:06 pm »
Hi everybody,

As I was playing a lot with my new KeyLab 88 now, I unfortunately discovered, that once in a while one of the notes I play just has a 127 velocity. It seems to be completely random which note it is and when this occurs. Is there a way to fix this?
Is this maybe a matter of warranty and I can request for a repair or different model?

Thanks for reading!

terrym

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 780
  • Karma: 71
    • soundcloud.com/logicaldream
Re: KeyLab 88 Random high velocity - warranty?
« Reply #1 on: January 25, 2015, 09:47:56 pm »
Hi jim im not getting this on my kl88 . maybe try installing the firmware again .worth a try .


regards


terrym
Terry
aka Logicaldream
Arturia Tester for spark,analog lab,kl88,matrix12,semv,beatstep,minibrute se,ASC,Vcol4, beastep pro.

baromaro

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
Re: KeyLab 88 Random high velocity - warranty?
« Reply #2 on: January 29, 2015, 12:51:06 pm »
Hi everybody,

As I was playing a lot with my new KeyLab 88 now, I unfortunately discovered, that once in a while one of the notes I play just has a 127 velocity. It seems to be completely random which note it is and when this occurs. Is there a way to fix this?
Is this maybe a matter of warranty and I can request for a repair or different model?

Thanks for reading!
Same problem here with the last firmware update.

DShip_Keyz

  • Apprentice
  • *
  • Posts: 13
  • Karma: 0
Re: KeyLab 88 Random high velocity - warranty?
« Reply #3 on: February 06, 2015, 04:25:23 pm »
This definitely seems to be a firmware issue and I have been pretty much ignored by Arturia about it....My retailer was kind enough to ship me a brand new KL88, but unfortunately it already had the newer firmware installed and within minutes of activation, I started getting the 127 velocity spikes. I am very upset as a result of this....it makes the board difficult to use. I need Arturia to at least acknowledge the fact that this problem exists and then start making steps to correct this. I am on the verge of of considering them a bad company as I have been dealing with this since November of last year when I got my first one.... >:( >:( >:( >:(

terrym

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 780
  • Karma: 71
    • soundcloud.com/logicaldream
Re: KeyLab 88 Random high velocity - warranty?
« Reply #4 on: February 06, 2015, 05:04:08 pm »
HI , i have 2 kl88 and i did not come across  this problem when testing . there not at my home at the moment due to space but one has the old firmware and the other with the latest . i will be bringing them home next week so ill test for you ,but  i did play with these for a while and never got vol spikes . have you tried recording the midi and see if its showing up in a track ,and whats your set up and software.

regards

terrym
Terry
aka Logicaldream
Arturia Tester for spark,analog lab,kl88,matrix12,semv,beatstep,minibrute se,ASC,Vcol4, beastep pro.

Marty

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
Re: KeyLab 88 Random high velocity - warranty?
« Reply #5 on: February 06, 2015, 09:50:57 pm »
As I was playing a lot with my new KeyLab 88 now, I unfortunately discovered, that once in a while one of the notes I play just has a 127 velocity. It seems to be completely random which note it is and when this occurs.

Hi there. I have a same problem with firmware 1.0.10. Very frustrating :(

DShip_Keyz

  • Apprentice
  • *
  • Posts: 13
  • Karma: 0
Re: KeyLab 88 Random high velocity - warranty?
« Reply #6 on: February 06, 2015, 10:12:46 pm »
Well guys, there is a possibility Arturia has heard our complaints....There is a new firmware available on the Arturia website version 1.0.17. I don't have any details on what this firmware update addresses, but I am praying it's the problem we are all having. I will download and post here as soon as I can.

m1ke

  • Apprentice
  • *
  • Posts: 17
  • Karma: 2
Re: KeyLab 88 Random high velocity - warranty?
« Reply #7 on: February 07, 2015, 11:53:11 am »
Have you been successful, DShip_Keyz?

ben arturia

  • Administrator
  • Hero Member
  • *****
  • Posts: 735
  • Karma: 36
Re: KeyLab 88 Random high velocity - warranty?
« Reply #8 on: February 09, 2015, 10:29:48 am »
1.0.17 should fix your problem !
We have been working on those bugs !

http://www.arturia.com/products/keylab88/resources
.......testing.......

DShip_Keyz

  • Apprentice
  • *
  • Posts: 13
  • Karma: 0
Re: KeyLab 88 Random high velocity - warranty?
« Reply #9 on: February 10, 2015, 07:04:14 pm »
Yes! Everything is now working as it should on this. I have tested over the past few days. Thank you Arturia!!!! ;D

Fatsoundog

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Re: KeyLab 88 Random high velocity - warranty?
« Reply #10 on: March 29, 2015, 11:30:54 am »
Hi guys, i bought a KL88 yesterday and i have the same problem even after updated at firmware 1.0.0.17...it seems to be a velocity issue, when i play louder on the keys the KL88 generates random notes with a velocity value of 127
please help  :( ??? ??? ???
thanks
F

vegarfj

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Re: KeyLab 88 Random high velocity - warranty?
« Reply #11 on: April 26, 2015, 10:59:19 am »
Hi,
Im also experiencing this problem, even after installing 10.0.0.17. It seems to have been slightly better after the upgrade, but it is still annoying and is a huge drawback. Please investigate this further.

rgds
Vegar

 

Carbonate design by Bloc
SMF 2.0.10 | SMF © 2015, Simple Machines