I bought a KeyLab 49 yesterday new from Guitar Center. There are six keys which are not working. I recorded a brief 1 minute video which demonstrates what I am seeing. I am attaching that video.
I think it is interesting that the misbehaving keys come in pairs that are 2 octaves apart. For example, a G does not work, the G above it does work and the G above that one does not. There are 3 pairs like that (demonstrated in the video).
Is this a known issue and/or has anyone else ever seen this?
Thanks for any advice.