I have tried everything they suggested in the manual and on the website and also sent a ticket in to support. I tried to go through the website to get it but they asked for a serial number and all my card has on it is activation code and a license number. Neither of which worked for a serial number. I shouldn't have to go through this amount of hassle and roadblocks to register a product I bought with my hard earned money.
Did anyone else have this issue and if so what was the solution?
Attached is a screenshot of the error message: