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Author Topic: Spark & SparkLE crashing all the time  (Read 710 times)

daritimm

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Spark & SparkLE crashing all the time
« on: October 26, 2013, 06:57:00 pm »
Hello,

I demo'ed SparkLE and loved it, the workflow and everything. Enthusiastically I ordered a SparkLE and activated the software. Ever since I did that everything's been going wrong. It crashes when I open it in Logic Pro 9 (on 10.8.2) even though I have the 1.7.1 update that should've resolved this issue. It sometimes crashes in standalone mode when no DAW is running and I try to switch kits. Or when I try to load a different sample. Or when in Logic I give it MIDI input. Or just when I close it. Or just out of the blue. It's driving me CRAZY. Why did I buy this software? The demo was working fine but ever since I spent money on it it's been failing me and completely disrupting every single attempt at writing with it. I have a crash report from one of the crashes when in stand-alone mode. At first I thought it only crashed when I load the Dirty 909_2 kit but this doesn't seem to be very constant (though it crashes most often when I load that kit). It says something was wrong with the IOThread but aside from a complete reinstall I have no clue what to do and am thinking about asking for a full refund. Find the beginning and end of the crash report below and please help:


Process:         Spark [899]
Path:            /Applications/Arturia/Spark.app/Contents/MacOS/Spark
Identifier:      com.arturia.Spark
Version:         1.7.1 (1.7.1)
Code Type:       X86-64 (Native)
Parent Process:  launchd [143]
User ID:         501

Date/Time:       2013-10-26 18:48:46.987 +0200
OS Version:      Mac OS X 10.8.5 (12F45)
Report Version:  10

Interval Since Last Report:          337241 sec
Crashes Since Last Report:           16
Per-App Interval Since Last Report:  347 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      BC3DC312-6897-36B9-CC13-ADC58D30B240

Crashed Thread:  11  com.apple.audio.IOThread.client

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000090a9f5c28

VM Regions Near 0x90a9f5c28:
    CG backing stores      00000001c4c09000-00000001c4e51000 [ 2336K] rw-/rw- SM=SHM 
-->
    STACK GUARD            00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL  stack guard for thread 0

[..]

Model: iMac13,1, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.1 GHz, 8 GB, SMC 2.9f5
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci11c1,5901, sppci_ieee1394openhci, Thunderbolt@11,0,0
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: USB 2.0 Hub, 0x1a40  (TERMINUS TECHNOLOGY INC.), 0x0101, 0x1a130000 / 4
USB Device: Lynx Hilo, 0x247f, 0x3231, 0x1a133000 / 8
USB Device: Microsoft Basic Optical Mouse v2.0, 0x045e  (Microsoft Corporation), 0x00cb, 0x1a134000 / 7
USB Device: eLicenser, 0x0819, 0x0101, 0x1a131000 / 6
USB Device: iLok, 0x088e, 0x5036, 0x1a132000 / 5
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
USB Device: SparkLE, 0x1c75, 0x0302, 0x14300000 / 4
USB Device: The Laboratory, 0x1c75, 0x4201, 0x14100000 / 2
USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424  (SMSC), 0x2412, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 5
FireWire Device: UAD2_Satellite_Quad, Universal_Audio, 800mbit_speed

Kevin

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Re: Spark & SparkLE crashing all the time
« Reply #1 on: October 28, 2013, 02:46:19 pm »
Hi,
can you try the latest beta available here and let me know the result?

Kevin
Kevin
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daritimm

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Re: Spark & SparkLE crashing all the time
« Reply #2 on: October 28, 2013, 04:16:25 pm »
Will do but as I've never downloaded a beta before: do I need to download all the .dmg files? Or just the CDM?

Kevin

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Re: Spark & SparkLE crashing all the time
« Reply #3 on: October 28, 2013, 04:18:13 pm »
just the CDM
Kevin
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daritimm

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Re: Spark & SparkLE crashing all the time
« Reply #4 on: October 28, 2013, 08:34:04 pm »
Problem hasn't showed up yet with CDM, but I've been testing it for 5 minutes. Problem is/was that it was very random. Then again it did happen quicker before, I think. Now downloading the VDM which contains Dirty 909_2 which was the patch I used when this whole mess started. Will try to open it in the actual Logic file I was using to see if it works. Will keep you posted on progression throughout the next few days.

Kevin

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Re: Spark & SparkLE crashing all the time
« Reply #5 on: October 29, 2013, 09:01:23 am »
Thanks for the information.
BTW, all the VDM project should be included in Spark CDM, if this is not the case there might be a problem in the installer.
I will check this.

Kevin
Kevin
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daritimm

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Re: Spark & SparkLE crashing all the time
« Reply #6 on: October 29, 2013, 03:30:43 pm »
They weren't but I downloaded the VDM and now they're there. I guess same goes for Dubstep? Didn't download that.

Kevin

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Re: Spark & SparkLE crashing all the time
« Reply #7 on: October 29, 2013, 03:47:11 pm »
Dubstep project are not included in Spark CDM
Kevin
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daritimm

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Re: Spark & SparkLE crashing all the time
« Reply #8 on: October 29, 2013, 03:56:50 pm »
Fair enough. Didn't buy the Dubstep either so not sure if I could test that. But CDM and VDM were separate downloads with the beta.

 

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