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Author Topic: Minibrute keyboard issues  (Read 243 times)

terriblesounds

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Minibrute keyboard issues
« on: March 10, 2014, 06:53:10 pm »
It's starting to sound like a common problem . . . I bought a Minibrute in September, then late in February I've had two of my keys break from the keybed. I've started a ticket and spoken to some Arturia reps, but they eventually stopped responding and I can't get anyone to email me back.

Has anyone had any success with getting Arturia to respond to technical support requests on this issue? It's been over two months since Arturia's post promising "quick action" on this growing keybed problem.

Alternately, has anyone found a home-brewed workaround to this problem? I've heard a dose of superglue can solve the keybed issue?

What happens if Arturia never responds to our technical support requests? We've all spent multiple hundreds of dollars on this instrument, and it's broken within six months. Is anyone currently spearheading any legal action, social media campaign, or petition on behalf of Arturia customers who are apparently abandoned by the company?

Dav1d

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Re: Minibrute keyboard issues
« Reply #1 on: March 13, 2014, 02:11:03 pm »
Finally, this is an official announcement.

"We are of course aware of the issue that affected some Minibrute units in two specific production batches from 2013.
We did investigate and found the cause of the issue. (At a certain points during the production of the keybed parts, the injection of plastic into the mold was not done at constant temperature. This created a weakness in some keys.)
This concerns in fact a limited number of products even if people having issues are naturally more vocal -and have all the rights to be. Less than 4% of the keyboards within these two batches were affected. Still Arturia did replace all keybeds in their entire stock and so did their distributors as well. We are aware that some units have reached end-users this is why we extended the guarantee to three years on the MiniBrute keybeds. Of course we have put more quality controls on the production following this problem.
In any case the Special Edition comes with keybeds that have been tested right. So you should not be scared.
As a conclusion we understand the frustration of customers who trusted us and got issues with the MiniBrute. We have replaced faulty units as quickly as we could, along with our distribution partners and we will keep on doing so when needed. But it should not affect the value of a good product that is reliable and used by many musicians now."

We just received a shipment of containers in regard of the Keybeds issues.
Depending on the warranty period, we can send the new Keybeds directly from you or from our distributors:
==> http:// [url]http://www.arturia.com/evolution/en/buy/distributors.html [/ url]

For the US : us_support@arturia.com

For the rest of the world, If you have not received a reply or you're out area, please write an email to the following address:
distributors.support@arturia.com

We need this specific information:
1/ A picture showing the issue
2/ Your address and phone number
3/ For the warranty, a proof of purchase of the product.

Please note that we will do our best to provide you with keyboards in Timely Manner.
 :)
« Last Edit: March 14, 2014, 06:08:37 pm by Dav1d »

 

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