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Author Topic: Not received my download product after 5 days despite being charged.  (Read 618 times)

mboc

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I purchased the V-Collection on August 30th from the online shop. I was charged $399 but never received licenses, a link, etc; in short, the product I paid for. I emailed sales 4 times, yet not a single email has been acknowledged; not even my existence. I have never experienced anything like this. It is completely and totally inexcusable. It also happens to constitute theft. Resolve this immediately; preferably with a full refund. I have no desire to ever deal with Arturia again.

I have taken to the forum because my emails and case file have gone completely ignored. I see that others have had similar experiences. I can't help but conclude that there is a serious problem at Arturia. Like everyone else here, I purchase all sorts of download products from all sorts of companies, and nothing like this has ever occurred. Typically, licenses and downloads are made available immediately; and when there have been problems, or different procedures, my concerns were at least acknowledged. That this is normal operating procedure at Arturia defies comprehension.

Refund my money, give me my product, or I will take immediate action.

Admin

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Re: Not received my download product after 5 days despite being charged.
« Reply #1 on: September 05, 2013, 08:57:44 am »
Hi,

I won't say "theft" when a mail does not reach the user, but i understand that it remains a real problem for you as you still haven't received anything. can you please give me the ticket number you've opened so i can check this out ?

best regards

willygsnug

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Re: Not received my download product after 5 days despite being charged.
« Reply #2 on: December 28, 2013, 11:14:08 am »
WHAT HAPPENED HERE.  THIS IS TRUE... THERE IS NO EXCUSE.....

I paid my hard working money for this software and NO codes, links, instructions- anything.  Completely unprofessional.  This is the last ARturia product I every buy.  this company clearly does not function well.


How can you expect people to purchase products and not send them their links.  My account is empty, my bank account is drained, you have my money and I have absolutely nothing except a receipt.

Thanks for taking my money

I feel robbed as well.


How come you've had all these complaints and this still happens?

Clearly you're losing this battle and pissing people off.  This is not OK and people will talk.

Dav1d

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Re: Not received my download product after 5 days despite being charged.
« Reply #3 on: January 06, 2014, 09:45:24 am »
mmm, it seems that you have been responded.
If still a problem, get back to me by PM.
 :)

 

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