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Author Topic: General question about support  (Read 2757 times)

Wookiee

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General question about support
« on: September 03, 2013, 08:29:07 pm »
What the average response time from Arturia support?

i.e. send request from support page to getting a meaningful answer, actually an answer would do.


(Correct if you think I have been waiting a while)
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Arturia Synths: V3, V4 and V5 Collection's

Tunes https://soundcloud.com/wookiee-4077

Rebecca

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Re: General question about support
« Reply #1 on: September 11, 2013, 06:25:38 pm »
Hello Wookiee,

Generally it takes about 2 days.  We try to get to them as quickly as possible.

But Our system is down at the moment so I can't respond to anything. 

Regards,

Rebecca


Wookiee

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Re: General question about support
« Reply #2 on: September 12, 2013, 10:14:28 pm »
Down now? has it been down for three weeks? :o

Sorry if I sound miffed it's because I am. :-[

Had a reply from sales to say it had been passed to support then when I chased that they said they would make sure I got a reply, guess what I am still waiting some 5 weeks since original question.

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Arturia Synths: V3, V4 and V5 Collection's

Tunes https://soundcloud.com/wookiee-4077

Wookiee

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Re: General question about support
« Reply #3 on: September 26, 2013, 07:39:26 pm »
Still nothing makes you wonder  >:(
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Arturia Synths: V3, V4 and V5 Collection's

Tunes https://soundcloud.com/wookiee-4077

Wookiee

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Re: General question about support
« Reply #4 on: October 07, 2013, 07:06:43 pm »
Re submitted my question and got answer.
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Arturia Synths: V3, V4 and V5 Collection's

Tunes https://soundcloud.com/wookiee-4077

Rebecca

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Re: General question about support
« Reply #5 on: October 10, 2013, 02:19:29 am »
Hi Wookie,

When I checked you only have the one you submitted on the 4th!
I'm not sure what happened to the first request.

Regards,

Rebecca


Kink Tet

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Re: General question about support
« Reply #6 on: November 21, 2013, 06:55:44 pm »
I'm still waiting on a tech note on how to access the fuse on my MiniBrute.  I don't want to go further without authorization.  I really miss it.  making music on my days off are about all I do.  I don't want to go another weekend without it.

Dav1d

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Re: General question about support
« Reply #7 on: November 22, 2013, 10:43:23 am »
Kink Tet, I just answered your ticket, sorry for this delay  :-X

blacksonaudio

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Re: General question about support
« Reply #8 on: November 22, 2013, 02:29:12 pm »
WHY CANT I GET AN ANSWER TO MINE... EVEN A YOU LOSE THANKS FOR YOUR MONEY BUT WE NO LONGER WANT TO DEAL WITH YOU....I sent a ticket on Sunday. Nothing yet. I posted in here and it gets approval but nothing? I've been down a week with my main synths, wow.
Case 146194
case 146465
« Last Edit: November 22, 2013, 02:33:20 pm by blacksonaudio »

Dav1d

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Re: General question about support
« Reply #9 on: November 22, 2013, 03:38:59 pm »
blacksonaudio : Answered.

PM me if there is a problem.

:)

Kink Tet

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Re: General question about support
« Reply #10 on: November 22, 2013, 08:35:02 pm »
Dav1d, thanks sooo much.  Fuse changed as per tech note.  All is well and functioning.  Thanks again, can't believe how much I missed the lil' bugger. :D

 

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