Sorry for hijacking the thread, but I am becoming extremely frustrated with Arturia's lack of response. I've been emailing for a week re an issue now three weeks old and still haven't gotten a response. I've had to file a claim with PayPal against Arturia due to the lack of communication re a $399 refund owed me. Extraordinarily unprofessional; and I see I'm not the only one in this position. I've never had to make a claim against any company, and yet all Arturia needs to do is respond to my concerns and acknowledge my existence. And no, there is nothing in my spam folder. I check regularly and made sure to add all Arturia email addresses to my contacts list. Once again I have to take to the forum with the hope that someone will listen. $399 may not be a lot to Arturia but it is to me. IF the refund was in fact sent to my bank then a simple reply with the date and any other info and a general timeframe would go a long way. But as before, nothing but silence. Ridiculous.