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Author Topic: THIS IS A FREAKIN JOKE!!!  (Read 1237 times)

dca

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THIS IS A FREAKIN JOKE!!!
« on: August 15, 2013, 01:15:00 pm »
ARTURIA HAS THE WORST CUSTOMER SERVICE, IT IS COMPLETELY USELESS! I FEEL ABSOLUTELY STUPID FOR SPENDING MY MONEY IN YOUR PRODUCTS!! I GET NO!! ANSWER FROM YOUR TECHNICAL SUPPORT TEAM! THIS IS THE WORST SUPPORT IVE EVER SEEN ON ANY COMPANY. I AM COMPLETELY DISSAPOINTED WITH ARTURIA!. STILL THE DAY I HAVE NO ANSWER! I WASTED NEARLY 400 EUROS IN A PRODUCT THAT NOW ONLY WORKS AS A MIDI CONTROLLER!!!!
RATING: -10

Synthology

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Re: THIS IS A FREAKIN JOKE!!!
« Reply #1 on: August 20, 2013, 09:59:43 pm »
Be happy my friend, my gear has not even been recognized as a midi keyboard by my computer!
This would be the last time I wasted my money on Arturia products if I don't receive a response from them.

Nip

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Re: THIS IS A FREAKIN JOKE!!!
« Reply #2 on: September 07, 2013, 07:14:41 am »
With sadness I have to join the choir as well.

Uninstalled all software 9 month ago with so many problems not attended to.
Thought at least I got some hardware that works.

Now that I found I cannot get MMC commands to work to control daw and no firmware updates that I can find - I'm ditching this hardware controller as well.

At first support seemed usedful - you get a ticket and everything - but then nothing.
One guy came back to me after 3 months - with some silly suggestion for workaround - what a heck is that.

Goodbuy - anything Arturia - you are not good for anything.

Rebecca@arturia

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Re: THIS IS A FREAKIN JOKE!!!
« Reply #3 on: September 11, 2013, 07:00:52 pm »
Hello,

I'm joining this conversation a little late.  But

I GET NO!! ANSWER FROM YOUR TECHNICAL SUPPORT TEAM!


@DCA According to my records we answered your request on August 14th.  Did you not receive the answer?

With sadness I have to join the choir as well.

Uninstalled all software 9 month ago with so many problems not attended to.
Thought at least I got some hardware that works.

Now that I found I cannot get MMC commands to work to control daw and no firmware updates that I can find - I'm ditching this hardware controller as well.

At first support seemed usedful - you get a ticket and everything - but then nothing.
One guy came back to me after 3 months - with some silly suggestion for workaround - what a heck is that.

Goodbuy - anything Arturia - you are not good for anything.

@nip I'm sorry for the delay you received.  We didn't have a few workarounds until recently.

Regards,

Rebecca

dca

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Re: THIS IS A FREAKIN JOKE!!!
« Reply #4 on: October 04, 2013, 09:54:22 am »
Hello Rebeca, thanks for your answer, better late than never. Still my Arturia software wont get a code, I even tried doing the registration again, and now it says there is an error in my serial number, product or code..
PLEASE PLEASE could I finally just get my activation code! I have been using my Arturia as a midi controller this past few months..

dca

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Re: JUST GOT MY ACTIVATION CODE! :) :)
« Reply #5 on: October 08, 2013, 10:56:47 pm »
THANK YOU ARTURIA!!
after couple of months (3 i think) i finally got my activation code!!
SO HAPPY!  ;D ;D ;D ;D ;D

DannyDang

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Re: THIS IS A FREAKIN JOKE!!!
« Reply #6 on: January 10, 2014, 09:49:19 am »
Me too... "Still my Arturia software wont get a code, I even tried doing the registration again, and now it says there is an error in my serial number, product or code.. "
I have been using my Arturia as a midi controller.  Where could you find Rebecca@Arturia for help?

PLEASE PLEASE could I also just get my activation code???

Thanks.

 

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