I have also submitted a Support Ticket but, I'm not sure it went through as I haven't gotten confirmation nor does it show up on My Account screen. Here is my problem:
I just got the Keylab 61 today and got everything installed, registered, and working correctly. The Keylab was working well with Analog Lab but wouldn't get recognized by MIDI Control Center. I played around with it for a while and shut the Keylab off. My computer went to sleep. I came back later and switched the Keylab back on (with the computer still asleep) and after it starts up it only says "Update" on the screen and nothing works. Nothing is lit up. I tried restarting the computer (with the Keylab off) and also tried holding down both of the octave keys while powering up. Nothing works. It does still show up as a MIDI device in AudioMIDI setup (I'm on a Mac) but had shown up as Keylab 61 before this.
I'm not sure what to do at this point--I had hoped to use it for a gig I have this weekend! I guess it is stuck in Update mode somehow? Hopefully there is a fix for this?