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Author Topic: After registering Keylab 49 I did not receive the code  (Read 27 times)


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After registering Keylab 49 I did not receive the code
« on: October 19, 2014, 01:40:57 am »

I'm new to the forums and I hope that you can assist.  I just purchased a new Keylab 49 and I tried registering the product on the website, but I'm receiving the following message:

Registration Failed
Ooch, sorry but something went wrong !

This licence has already been registered, see your 'My Arturia' page for the current activation code, if you want to obtain a new activation code, please see the support page for obtaining a new one
Please contact the Technical Center or retry to register

I checked my page for the activation code and its not listed.  Is there something I'm missing?  I sent in a tech support request and I've emailed the appropriate department to assist.  I'm curious if anyone else has experienced this issue and what were the steps you took to resolve it.  I'd like to register the product and get moving with Analog Lab with the Arturia.




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