Okay so i've followed all instructions from the little sheet of paper on installing this thing. Ive downloaded analog lab, midi controller, elicense etc. and the device is still not recognized by my computer. it says it doesnt have the driver software installed and needs me to insert a non existant disc into the computer. ive tried the whole hold shift, unplug and then plug back in routine. only life the mini lab shows is when it first is plugged in the pads light up. other than that its useless as it is never recognized by the computer. if anyone knows where i can find the driver software at for windows itd be greatly appreciated because Ive had this thing for about a week now and im growing more and more frustrated. I contacted support and theyve yet to respond.