all sorted thanks, but I wonder if there are problems with your mail / comms system. Even after my initial post, I had yet another email from Mounir with the exact same message "Sorry for this inconvenience but we have not heard from you, please make sure to keep this snapshot under 1MB." Even now, I have never been formally advised by Arturia that the problem has been resolved. It was Chas Levin of Service Distribution that managed to get a response. I actually paid £15 for next day delivery as I wanted to use the MiniLab on the Saturday (2 weeks ago). Fortunately it was not for commercial purposes, but it was a frustration nonetheless. I am taking the time to respond in the spirit that the feedback will help make some improvement in your customer service.