I am not being mean. I like arturias products. But, now you are becoming a big player in the music world. You have to step up to the plate and act like it..... It's all about Product, inovation and customer support. Which is the key to success. It's great having a great products. But if customer support is iffy, then the great products doesn't count for much if it doesn't work ,and no one helps you with the problem.
Example: If you book a 5 hotel. you pay for the room(product) and the 5 star customer service. They go hand in hand. Reputations are built and lost, based on these important rules.