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Author Topic: Spark VDM not installing  (Read 624 times)

pc-rowan

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Spark VDM not installing
« on: June 22, 2013, 03:47:49 pm »
Hello,
I installed Spark VDM on my mac but was having issues with it, nothing happened when I clicked to create a new project and various other things weren't happening, so I decided to uninstall it.
I restarted the mac, re-installed Spark, but at the end of the installation it fails and asks me to contact the software manufacturer.
Any help would be much appreciated.
Thanks,
Grant.

Kevin

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Re: Spark VDM not installing
« Reply #1 on: June 24, 2013, 09:54:06 am »
Hi,
sometimes there is a problem with the eLicenser install.
Try to download and install the latest version of eLicenser.
Then reinstall Spark VDM.
Let me know if this works.

Kevin
Kevin
Soft Arturia

jaakked

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Re: Spark VDM not installing
« Reply #2 on: June 25, 2013, 05:31:47 am »
I've also found that eLicensor must be closed for me to avoid this error.

Kevin

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Re: Spark VDM not installing
« Reply #3 on: June 25, 2013, 09:38:51 am »
I've also found that eLicensor must be closed for me to avoid this error.
You are totally right.
Kevin
Soft Arturia

pc-rowan

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Re: Spark VDM not installing
« Reply #4 on: June 26, 2013, 04:25:20 pm »
Hi,
Thank you both for your replies.
I have tried to install it with and without the elicensor plugged in but still I get the error.
I have logged it with technical support but haven't had a reply as of yet
Thanks,
Grant.

Kevin

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Re: Spark VDM not installing
« Reply #5 on: June 26, 2013, 04:28:35 pm »
What is your support ticket number?
Kevin
Soft Arturia

pc-rowan

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Re: Spark VDM not installing
« Reply #6 on: June 26, 2013, 05:07:20 pm »
Case 132601

 

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