The process is separated in 3 parts:
1/ The redeem code that let you access to the special offer, if you have a problem contact:
2/ The Serial Number and Unlock Code that was provided when the purchase is done if you have a problem on this,
PLEASE CHECK YOUR SPAM BOX, several mails were correctly sent but fall in the wrong box.
If Still a problem, contact:
3/ The activation code : this on is provided when you have registered your product on the system, for any problem, you can contact my team:
Sorry for the delay, we are working hard to accelerate the process