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Author Topic: Analog Lab - Purchased, but Not received  (Read 4068 times)

Tsonus

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Re: Analog Lab - Purchased, but Not received
« Reply #30 on: June 10, 2013, 01:18:04 am »
Same here. I purchased earlier today and although I received an email with subject 'ARTURIA Webstore Authorisation codes', it's totally blank. :'(
I hope the guys at Arturia will sort it out quickly. My experience with them up until today has been very good, so I hope it's just a blip.

killlermark

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Re: Analog Lab - Purchased, but Not received
« Reply #31 on: June 10, 2013, 02:29:34 am »
Same here, blank email also, I think at this stage it would be nice if tech support provided an update, as to their progress in issuing auth. codes... but nothing.... :'(

jackn2mpu

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Re: Analog Lab - Purchased, but Not received
« Reply #32 on: June 10, 2013, 03:57:51 am »
Not too bright of Arturia to do this. I had to know something was not right - got the email on Saturday (looks like some got it on Friday), email says offer is good from June 8 which is Saturday until the end of June. Almost no one works on a weekend so I'm not surprised there's been no response from Arturia but saddened this wasn't better thought out. I guess someone in their IT department has messed up on this big time.
de N2MPU Jack FN20
Proud NRA Life member

ftech

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Re: Analog Lab - Purchased, but Not received
« Reply #33 on: June 10, 2013, 06:04:58 am »
Yep. I had the 'Product not available' message, then managed to purchase a bit later and got the empty code email....but it's Sunday!
I hope the Arturia boys and girls are enjoying their weekend as much as I am, because the kids are gonna be rowdy when they get back  :D

danni

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Re: Analog Lab - Purchased, but Not received
« Reply #34 on: June 10, 2013, 09:19:30 am »
Looks like I posted in wrong forum.

Yup I'm in the same boat, paid for, but received no codes and support.
Typical, and to top it all I can't find a support link for this.

ftech

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Re: Analog Lab - Purchased, but Not received
« Reply #35 on: June 10, 2013, 10:33:31 am »
And I have just received my serial ;D
Purchased on the weekend, get serial Monday morning......seems reasonable to me!
Thanks Arturia  :)

jackn2mpu

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Re: Analog Lab - Purchased, but Not received
« Reply #36 on: June 10, 2013, 12:52:30 pm »
And I have just received my serial ;D
Purchased on the weekend, get serial Monday morning......seems reasonable to me!
Thanks Arturia  :)
So you didn't get the empty email then? You're able to do the download? If you did, what's the download size? Thanks.
de N2MPU Jack FN20
Proud NRA Life member

Tone

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Re: Analog Lab - Purchased, but Not received
« Reply #37 on: June 10, 2013, 02:12:01 pm »
Update:

I recieved an Email this morning.
" order update"

It contains the serial an activation code

@ jackn2mpu,
You can download the update version on the update page,its a full version of analog lab.
Thats where i got it anyway.



avantronica

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Re: Analog Lab - Purchased, but Not received
« Reply #38 on: June 10, 2013, 02:55:47 pm »
I had a similar problem, having tried to buy online yesterday - didn't run smoothly (got a blank email entitled authorisation codes) ! - however, I got a reply with an unlock code today, so wait a bit or contact sales (which i did)

killlermark

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Re: Analog Lab - Purchased, but Not received
« Reply #39 on: June 10, 2013, 02:59:40 pm »
Codes were emailed tonight. All good thanks Arturia, analog lab is awesome! ;)

Fiction

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Re: Analog Lab - Purchased, but Not received
« Reply #40 on: June 10, 2013, 06:02:20 pm »
YES ! I received my code ! Great !

emulator

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Re: Analog Lab - Purchased, but Not received
« Reply #41 on: June 10, 2013, 07:56:54 pm »
Wow - I got it - thanks

flonky

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Re: Analog Lab - Purchased, but Not received
« Reply #42 on: June 10, 2013, 08:21:54 pm »
No code e-mail here until monday evening (German time)...

dhocks

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Re: Analog Lab - Purchased, but Not received
« Reply #43 on: June 10, 2013, 09:47:48 pm »
No code e-mail here until monday evening (German time)...


Same here..  ordered on Sunday afternoon. No mail until now: (20:45hrs GMT) 
I hope they fix it soon!

Jack42

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Re: Analog Lab - Purchased, but Not received
« Reply #44 on: June 11, 2013, 02:13:51 am »
I received a second email with my s/n and my unlock code today. Unfortunately the activation code I got is a sentence and not a code. Seems like some sort of error message.
Jack...

 

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