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Author Topic: Analog Lab - Purchased, but Not received  (Read 5056 times)

Tsonus

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Re: Analog Lab - Purchased, but Not received
« Reply #30 on: June 10, 2013, 01:18:04 am »
Same here. I purchased earlier today and although I received an email with subject 'ARTURIA Webstore Authorisation codes', it's totally blank. :'(
I hope the guys at Arturia will sort it out quickly. My experience with them up until today has been very good, so I hope it's just a blip.

killlermark

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Re: Analog Lab - Purchased, but Not received
« Reply #31 on: June 10, 2013, 02:29:34 am »
Same here, blank email also, I think at this stage it would be nice if tech support provided an update, as to their progress in issuing auth. codes... but nothing.... :'(

jackn2mpu

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Re: Analog Lab - Purchased, but Not received
« Reply #32 on: June 10, 2013, 03:57:51 am »
Not too bright of Arturia to do this. I had to know something was not right - got the email on Saturday (looks like some got it on Friday), email says offer is good from June 8 which is Saturday until the end of June. Almost no one works on a weekend so I'm not surprised there's been no response from Arturia but saddened this wasn't better thought out. I guess someone in their IT department has messed up on this big time.
Jack
aka musicman691 on the DUC
27" iMac, 3.4 GHz quad i7, 32 gig ram, OSX 10.8.5 and OSX 10.9.5
ProTools 10.3.9 and ProTools 11.3.0

ftech

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Re: Analog Lab - Purchased, but Not received
« Reply #33 on: June 10, 2013, 06:04:58 am »
Yep. I had the 'Product not available' message, then managed to purchase a bit later and got the empty code email....but it's Sunday!
I hope the Arturia boys and girls are enjoying their weekend as much as I am, because the kids are gonna be rowdy when they get back  :D

danni

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Re: Analog Lab - Purchased, but Not received
« Reply #34 on: June 10, 2013, 09:19:30 am »
Looks like I posted in wrong forum.

Yup I'm in the same boat, paid for, but received no codes and support.
Typical, and to top it all I can't find a support link for this.

ftech

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Re: Analog Lab - Purchased, but Not received
« Reply #35 on: June 10, 2013, 10:33:31 am »
And I have just received my serial ;D
Purchased on the weekend, get serial Monday morning......seems reasonable to me!
Thanks Arturia  :)

jackn2mpu

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Re: Analog Lab - Purchased, but Not received
« Reply #36 on: June 10, 2013, 12:52:30 pm »
And I have just received my serial ;D
Purchased on the weekend, get serial Monday morning......seems reasonable to me!
Thanks Arturia  :)
So you didn't get the empty email then? You're able to do the download? If you did, what's the download size? Thanks.
Jack
aka musicman691 on the DUC
27" iMac, 3.4 GHz quad i7, 32 gig ram, OSX 10.8.5 and OSX 10.9.5
ProTools 10.3.9 and ProTools 11.3.0

Tone

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Re: Analog Lab - Purchased, but Not received
« Reply #37 on: June 10, 2013, 02:12:01 pm »
Update:

I recieved an Email this morning.
" order update"

It contains the serial an activation code

@ jackn2mpu,
You can download the update version on the update page,its a full version of analog lab.
Thats where i got it anyway.



avantronica

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Re: Analog Lab - Purchased, but Not received
« Reply #38 on: June 10, 2013, 02:55:47 pm »
I had a similar problem, having tried to buy online yesterday - didn't run smoothly (got a blank email entitled authorisation codes) ! - however, I got a reply with an unlock code today, so wait a bit or contact sales (which i did)

killlermark

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Re: Analog Lab - Purchased, but Not received
« Reply #39 on: June 10, 2013, 02:59:40 pm »
Codes were emailed tonight. All good thanks Arturia, analog lab is awesome! ;)

Fiction

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Re: Analog Lab - Purchased, but Not received
« Reply #40 on: June 10, 2013, 06:02:20 pm »
YES ! I received my code ! Great !

emulator

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Re: Analog Lab - Purchased, but Not received
« Reply #41 on: June 10, 2013, 07:56:54 pm »
Wow - I got it - thanks

flonky

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Re: Analog Lab - Purchased, but Not received
« Reply #42 on: June 10, 2013, 08:21:54 pm »
No code e-mail here until monday evening (German time)...

dhocks

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Re: Analog Lab - Purchased, but Not received
« Reply #43 on: June 10, 2013, 09:47:48 pm »
No code e-mail here until monday evening (German time)...


Same here..  ordered on Sunday afternoon. No mail until now: (20:45hrs GMT) 
I hope they fix it soon!

Jack42

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Re: Analog Lab - Purchased, but Not received
« Reply #44 on: June 11, 2013, 02:13:51 am »
I received a second email with my s/n and my unlock code today. Unfortunately the activation code I got is a sentence and not a code. Seems like some sort of error message.
Jack...

 

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