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Author Topic: Analog Lab - Purchased, but Not received  (Read 3865 times)

meduza

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Analog Lab - Purchased, but Not received
« on: June 07, 2013, 11:00:17 pm »
Hello guys,

by being a Arturia customer, I received a discount on the purchase of the new software instrument Analog Lab.

I liked the proposal and bought the product. But until now, two hours half later, have not received a email with the code, download link and that stuff. I do not remember it took so long for my past purchases... is this normal?!

Thanks  ;)

meduza

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Re: Analog Lab - Purchased, but Not received
« Reply #1 on: June 08, 2013, 02:24:55 pm »
16 hours later and still nothing, this is very frustrating...  >:(

emulator

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Re: Analog Lab - Purchased, but Not received
« Reply #2 on: June 08, 2013, 03:35:11 pm »
Hi all,

same for me - bought on Friday 07th - till now no license or receipt.
Payment was made via PayPal.

Hopefully on Monday they will correct this issue.


Coil

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Re: Analog Lab - Purchased, but Not received
« Reply #3 on: June 08, 2013, 03:42:03 pm »
Merde,

i also bought this half an hour ago and thought that i get the Serial and download information straight after buying.
i get the email with the special offer a few hours ago.

Numanoid

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Re: Analog Lab - Purchased, but Not received
« Reply #4 on: June 08, 2013, 03:44:41 pm »
16 hours later and still nothing, this is very frustrating...  >:(
Too bad dude :-(

But I'm also an Arturia customer, and I haven't even received an offer from them.

Why do some customer's get this offer, while others don't  ??? I own both Storm and Analog Laboratory, should qualify me too

Coil

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Re: Analog Lab - Purchased, but Not received
« Reply #5 on: June 08, 2013, 03:56:42 pm »

But I'm also an Arturia customer, and I haven't even received an offer from them.

Why do some customer's get this offer, while others don't  ??? I own both Storm and Analog Laboratory, should qualify me too
This was in the Email i get:

Quote
As an Arturia customer, owning at least 3 Arturia instruments, you are entitled to an exceptionnal offer

Coil

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Re: Analog Lab - Purchased, but Not received
« Reply #6 on: June 08, 2013, 04:00:11 pm »
ha, i get my order information and codes now.
i wrote an email to the sales support with a link to this threat, hope this will help others too.

meduza

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Re: Analog Lab - Purchased, but Not received
« Reply #7 on: June 08, 2013, 05:27:56 pm »
ha, i get my order information and codes now.
i wrote an email to the sales support with a link to this threat, hope this will help others too.

Great man, finally good news!!! I hope to receive my soon...

toddbooster

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Re: Analog Lab - Purchased, but Not received
« Reply #8 on: June 08, 2013, 11:44:12 pm »
Hunh, I got the offer today, and when I clicked on it, I got product not found. I can't find Analog Lab in the store to purchase manually either.

vic_france

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Re: Analog Lab - Purchased, but Not received
« Reply #9 on: June 08, 2013, 11:46:33 pm »
Hunh, I got the offer today, and when I clicked on it, I got product not found. I can't find Analog Lab in the store to purchase manually either.
Same situation for me (but, being optimistic, I'll try again tomorrow ;) ).. although I notice in the KVR forum that people have already been able to purchase ???
« Last Edit: June 08, 2013, 11:49:26 pm by vic_france »
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vaikl

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Re: Analog Lab - Purchased, but Not received
« Reply #10 on: June 08, 2013, 11:52:35 pm »
Interesting. Had bought mine yesterday without knowing 'bout the mail, just by clicking on "Online Shop" and choosing the first entry in the "software downloads" category. Now it's gone... funny, Arturians, very funny :-X

flonky

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Re: Analog Lab - Purchased, but Not received
« Reply #11 on: June 09, 2013, 01:01:14 am »
I also got the e-mail but when I click the "Buy"-button in my account it says "No product". And indeed the Arturia Lab doesn't appear in the Arturia online shop.
Why?

aaron aardvark

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Re: Analog Lab - Purchased, but Not received
« Reply #12 on: June 09, 2013, 06:04:50 am »
I have the same problem!

Hunh, I got the offer today, and when I clicked on it, I got product not found. I can't find Analog Lab in the store to purchase manually either.

Autumnist

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Re: Analog Lab - Purchased, but Not received
« Reply #13 on: June 09, 2013, 09:10:27 am »
 The same here, i purchaded analog lab yesterday about the noon, still no notification in my mailbox. ???

gruuv

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Re: Analog Lab - Purchased, but Not received
« Reply #14 on: June 09, 2013, 11:42:01 am »
same here - bought the product Saturday morning, until now (Sunday noon) I have not received ANYTHING yet!
I sent an email to Sales about this but this also ended in a dead black hole (= no reaction)

Oh well ....not the support I would expect   >:(

 

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