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Author Topic: Spark Le crashes very often (Error message foto included)  (Read 2447 times)

LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #15 on: May 16, 2013, 12:04:38 pm »
updated started from the file u gave me (sparkle upadater) and after 2 % it turned off and now spark is not working at all.

8 big squares on the spark are lighting all the time :) and the mode button is turned off now(Where sparke and midi is on the cotroller)

I am using windows 7 and now spark stopped to work at all

Kevin

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Re: Spark Le crashes very often (Error message foto included)
« Reply #16 on: May 16, 2013, 12:18:36 pm »
When the update does not run up to its end the controller stays in update mode.
You should be able to run the updater again and finish the process.
Kevin
Soft Arturia

LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #17 on: May 16, 2013, 12:27:21 pm »
its looks like this right now.



LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #18 on: May 16, 2013, 12:28:07 pm »
and if i try to run sparkle updater is says SPARKLE CONTROLLER NOT PLUGGED


LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #19 on: May 16, 2013, 01:07:09 pm »
so ????

Kevin

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Re: Spark Le crashes very often (Error message foto included)
« Reply #20 on: May 16, 2013, 01:42:45 pm »
Can you check in the Windows Device Manager?
In the "Sound, video and game controllers" section.
You should get something like that.
Kevin
Soft Arturia

LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #21 on: May 16, 2013, 03:39:40 pm »
i went in the shop and ordered new one for tommorow

Kevin

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Re: Spark Le crashes very often (Error message foto included)
« Reply #22 on: May 16, 2013, 04:07:18 pm »
Hmmm,
this is really weird.
I have not a production unit for the moment, I have only prototypes and development units.
I will do my best to get one ASAP and check this. Currently looking at the updater code to check what could be wrong.

Kevin
Kevin
Soft Arturia

LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #23 on: May 16, 2013, 04:23:53 pm »
i think it died completly,i went in Just Music (Berlin) and they will change me tommorow.

Kevin

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Re: Spark Le crashes very often (Error message foto included)
« Reply #24 on: May 16, 2013, 04:46:09 pm »
ok. We will make this unit come back to the office and analyse the problem.
Kevin
Soft Arturia

LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #25 on: May 16, 2013, 05:18:49 pm »
Thanks for your help Kevin !

LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #26 on: May 17, 2013, 06:38:24 pm »
Just got new unit.going home to test.

I really hope this time its gonna work :)

LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #27 on: May 18, 2013, 01:30:30 pm »
same error on new unit too ...

Want to kill myself :)

LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #28 on: May 18, 2013, 07:17:38 pm »
as a Standalone

LADO

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Re: Spark Le crashes very often (Error message foto included)
« Reply #29 on: May 18, 2013, 07:56:37 pm »
okay 2 hours no crash :)

I updated it and i think it helped...


 

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