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Author Topic: SEM v1.1.6 update process fails in Windows 7 [RESOLVED]  (Read 1040 times)

Krinor

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SEM v1.1.6 update process fails in Windows 7 [RESOLVED]
« on: May 07, 2013, 07:43:12 pm »
Tried to update my SEM V but the updater won't run on my system (Windows 7) Surely it should be compatible with this version of Windows ?
« Last Edit: May 22, 2013, 07:24:45 pm by Krinor »

Adrien

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Re: SEM v1.1.6 update process fails in Windows 7
« Reply #1 on: May 16, 2013, 11:14:57 pm »
Hi

what do you mean updater ?
are you talking about the installer ?
If yes it should.

NB if the installer is not compatible with your OS, it will clearly tell you so in a message box.

Best
Adrien Courdavault
DSP & Software engineer
Arturia

Krinor

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Re: SEM v1.1.6 update process fails in Windows 7
« Reply #2 on: May 16, 2013, 11:52:22 pm »
Well that's exactely what it does:

"Error: This program does not support the version of Windows you are running"

I have downloaded the version for Windows 7 and am trying to install on a computer running Windows 7.

Any thoughts ?

Adrien

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Re: SEM v1.1.6 update process fails in Windows 7
« Reply #3 on: May 21, 2013, 11:47:39 pm »
Hi

this is strange, could you send a screenshot of the window opening when pressing [start key] + [pause]

Also, try to see if your windows is up to date.

Best
Adrien Courdavault
DSP & Software engineer
Arturia

Krinor

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Re: SEM v1.1.6 update process fails in Windows 7
« Reply #4 on: May 21, 2013, 11:55:14 pm »


I'll try to upgrade my Windows and see if that helps. Thanks.

Adrien

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Re: SEM v1.1.6 update process fails in Windows 7
« Reply #5 on: May 22, 2013, 12:04:49 am »
HI

I m talking about the system information window

press the start button + pause
A window will open, could you send the screenshot

check the updates you should at leas have SP 1 installed I guess

Best

Adrien Courdavault
DSP & Software engineer
Arturia

Krinor

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Re: SEM v1.1.6 update process fails in Windows 7
« Reply #6 on: May 22, 2013, 12:18:24 am »
This one ?


Krinor

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Re: SEM v1.1.6 update process fails in Windows 7
« Reply #7 on: May 22, 2013, 12:23:40 am »
Checked the update history. My Windows version is up to date.
Oh well. My SEM V is working fine. Maybe I should just give up on updating it.

Adrien

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Re: SEM v1.1.6 update process fails in Windows 7
« Reply #8 on: May 22, 2013, 01:18:12 am »
Hi

I think you have to update, your OS, see here

There is service pack 1 written.
Thiis means that the 1st major bugfix update of windows seven is installed.
(this is a pretty old update od windows, and fixes a lot of things, anyway, I recommend you to do it for your OS)

I hope it solves your issue with the installer

keep us up to date

thank you
Adrien Courdavault
DSP & Software engineer
Arturia

Krinor

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Re: SEM v1.1.6 update process fails in Windows 7
« Reply #9 on: May 22, 2013, 07:22:50 pm »
Thank you! Updated to SP-1 and the rest went smoothly.  ;)

 

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