I don't know where else to turn, as email support is moving at the pace of an unusually lethargic and apathetic snail. If I was dependent on the Minibrute for performance or somesuch activity (this is meant to be an instrument right?), then I would be in a rather bad position. I'll outline the current chain of events.
30th May - Arturia Response 1: Asking for proof of purchase, etc. Video clip of defect
1st June- Customer Response 1: Am on Holiday, will send as soon as I'm back
10th June - Customer Response 2: Provided all details requested and video
17th June 15:38 : Arturia Response 2: Video is in private mode, please adjust
17th June 15:45 : Customer Response 3: Eeep, have now fixed this.
23rd June: Customer Response 4: Hi, is anything happening?
28th June: Arturia Response 4: Some checks to do (KBD Gate etc)
28th June: Customer Response 5: Providing 2 videos to show all checks etc
7th July: Customer Response 6: Hi, anything happening?
12th July: Customer Response 7: Hi, anything happening?
Can you please advise me of the following.
1/ Is this a normal duration to have to wait for customer responses?
2/ Will I have this fixed any time soon?
3/ Is this how customers will be treated with the Matrixbrute?