On September 22nd I tried getting support from arturia for my busted minubrute.
They say it is a known issue (pressing a key no longer triggers envelopes and causes the lfo light to go solid red- still works when triggered externally via cv/gate.)
It's been almost two months and I have yet to receive:
A replacement part
An answer as to what the known issue is or even what section of the analog board is failing
A response within a week of me asking.
I was initially told that a replacement part would be available in late October (they wanted me to buy a replacement board - still refused to answer the question about what the issue is). However they never reached out and when I followed up their only reply was to buy a B-Stock unit.
This is ridiculous. How can I be expected to trust this company or buy any gear in the future from their brand.