---What about the people who said they'd get back and didn't? Is the ticket protocol more important than addressing issues that are affecting people who support your company? I've listed in detail the issues I'm having and evidently I'm not unique, some don't see how to register the app without a serial number and I couldn't figure out how to file a bug report without it so do we just give up because we didn't meet your protocol or do you treat us like you want our business in the future and address this?
David, I promise I don't mean this to sound rude but comeon, Kevin said he'd help me and I've never heard back, Rebecca knows these issues and she's nowhere to be found and you know about this. Between the 3 of you I'd hope someone could get with the developers and say, "we've got a problem".
As I've stated, you guys have a fantastic app and a great opportunity to blow the competition away but the app has problems (you know what they are) and this programming issue may be ported over to your next app so why not just solve it so your supporters can use this and brag about it to all of their friends?