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Author Topic: Origin won't boot  (Read 5389 times)

hermitnerd

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Re: Origin won't boot
« Reply #60 on: April 22, 2014, 05:25:34 pm »
That's great to hear  - it must have been a frustrating 11 months for you.

I'm interested in how SteptimeWare was able to convince Arturia to give you a replacement unit. Or did they have to convince themselves?

mmp

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Re: Origin won't boot
« Reply #61 on: April 22, 2014, 05:37:05 pm »
AFAIK, R______ from SteptimeWare spoke to R_____ at Arturia USA.

But, this was not the first time I tried to get things moving by contacting the distributor.
I think they are feeling like they need to take more of an active role in helping consumers deal with Arturia service.

But, I am completely in the dark as to how the Distributor/Manufacturer relationship works between the two companies.  So, just happy to finally have this chapter resolved.

 

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