I think Arturia don't understand what a paying customer is so I've set up this little poll in the hope of drawing attention to the subject.
Since I bought the Vintage Pack, I have run into some major problems with the Minimoog v1.5 and Moog Modular v2.
I reported these problems to Arturia.
Although I did receive an initial e-mail from them with a case number and in the case of the Minimoog bugs, there was a simple initial e-mail exchange, I HAVE HEARD NOTHING BACK.
Not being very happy about this, I checked the FogBugz records to find out what was happening only to see that they were marked CLOSED.
CLOSED? Why wasn't I told? Why didn't I get any feedback about the bugs I reported?
I didn't know the cases were marked "closed" so I had been sitting here, hoping to get a reply from Arturia saying "we've found the bug and it will be fixed in the next patch release" or "try this please.." etc..
So, Arturia, are you supporting your products and supporting your paying customers or are you just closing the bugs they report?
May I remind you that the paying customer is a vital commodity for you to protect because WE GIVE YOU MONEY. If you don't help us when things go wrong or just plain ignore us, WE STOP GIVING YOU MONEY.
I am extremely unhappy with my Vintage Pack purchase. Two synths simply do not work correctly and the level of support I received has been nearly zero.
If the Vintage Pack was a hardware purchase, I would have returned it for a full refund. Because software developers can get away with anything in their licence agreement, I cannot do this but if Arturia would care to offer me a refund of the amount I paid for the Vintage Pack, I would willingly return the manuals, CDs and registration card and delete all the files off my DAW.
At the moment, I feel ripped off by a company that has taken my money and run away.
Please vote if you are happy or not with Arturia's customer support.