« Last post by vaikl on December 18, 2014, 11:41:51 pm »
Get the newest 18.104.22.168 from Dec 16, available in the web download section now. Solved the audio shutting off issue for me.
That doesnt sound good if your having issues with the latest update
Are you getting constant crashing or just user presets ?
Is it importing user presets or what you have in your existing database ?
Did you make these presets in a DAW or standalone ?
I be honest and im on wynDOZE but i havent had the issues your descibing
I contacted Arturia about a account inquiry and it took a while but they did reply
I might add the issue was corrected 20 hours before i got the conformation email telling me what they had done
They might have some lag on there out going mail for some reason
I think there updating there support system but it should still work so your ticket wont be lost
8 working days not including the weekends is a long time even at this time of year
Have you many user presets can you export them to back them up ?
If you can try doing a clean install and reimport your user presets if its not to much of a task
If you are not sure just wait for arturia
Sorry i couldnt help you